Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Awesome!
Nationwide has always been great with everything from customer service to handling and reimbursing claims. During this time, we are dealing with some serious medical issues with Maddie, our sweet Golden Retriever and they have been super fast in handling our claims. We will be recommending Nationwide to anyone we know with a pet who is or isn't looking for pet insurance! :)
Insurer: Nationwide
By: Lee
Awesomeness!!!
Nationwide has been there for me when my pet gets into trouble like the trashcan diving. They have been there when he has gotten sick. They have been timely, considerate, and compassionate.
Insurer: Nationwide
By: Edwenna
Best insurance for my best friend!
Nationwide gives me peace of mind knowing that my dog Charlie is covered in case he has any health issues. Precess is easy and the turnaround time for claims is very fast!
Insurer: Nationwide
By: Thomas
Nationwide is truly on our side
We have nationwide for 4 of our pets. They are reliable, efficient and take the worry out of dog ownership.
Insurer: Nationwide
By: Beryl
Best pet insurance Bar None
We have now insured 3 dogs through Nationwide and we could not be more pleased. They cover everything down to vaccines to emergencies. The claim process time is impressive. Claim submission is a breeze. Having these policies ensured that when my last two boys became ill, that I could just focus on their care and not have to worry about the financial aspect. These policies are a must have for responsible pet parents!
Insurer: Nationwide
By: Kristy
Highway Robbery
On August 13, I took an Accident/ Illness policy out for my new puppy, Penguin. On February 10 she was taken to the Veterinary Hospital at the University of Montreal in St. Hyacinthe Q.C. After a day of diagnostic tests and evaluations, Penguin was scheduled for surgery on February 12. She was released after a bill of $4205.64 was paid. Finally, after submitting the claim to Pets Plus Us, several times, I received an email from the company which stated the amount of $0.00 was payable. I spent a VERY long time on the phone with a representative and listening to awful music. It was just like talking to the wall. Shame on Costco for supporting such a scam!
Insurer: Pets Plus Us
By: Nancy
Best decision ever!!
Nationwide's team of professionals are always there for questions, assistance, and they answer the phone! Filing claims is a very simple process and the refunds arrive in record time. I volunteer with a cat rescue, Billy the Kidden Rescue, in Virginia Beach and I let everyone know about this amazing pet insurance company!!
Insurer: Nationwide
By: Kathleen
Healthy Paws is the best insurance and gives peace of mind
I have Healthy Paws pet insurance for all my 3 boys since they were 8 weeks old, my oldest is going to be 8 in June 2020, and I am so glad i have the insurance, in 2015 my middle one went through ACL surgery and healthy paws covered 90% of $5000.00 in vet bills, and this year my eldest had two mass removal and 1 broken tooth extraction, and covered 90% of $1100.00. Having piece of mind that my boys are covered for any accident, illness or injury is the best part. I always suggest all my friends and family to take Healthy Paws pet insurance. Thank you for being their for my boys in the time of need. Its so easy to file claim and they are fast to complete and do direct deposit to my back, no more paper checks, thank you once again.
Insurer: Healthy Paws
By: Dristi
Easy claims, fast reimbursement
We’ve been Healthy Paws customers since 2011 and with French Bulldogs, we have made a large claim almost every year. The ease of submitting, quick processing, and fast reimbursement make claims painless. Why can’t car or homeowners be this easy?
Insurer: Healthy Paws
By: Abbie
Theives
I purchased this purebred, registered Manchester Terrier from a reputable breeder in New Brunswick mid- July. I investigated PetsPlusUs at Costco when I returned to Ottawa. I paid for accident and illness insurance and registered Penguin through my vet inManotick in the fall. On February 10 I travelled to The University of Montreal Veterinarian Hospital to have the pup assessed. She had several diagnostic tests, a surgery, a tooth extraction and an evaluation of a cardiac condition. After sending in all the to this company SEVERAL times, I received a cheque for $0.00 for a bill of $4,204.65. This insurance company is fraudulent and I am sickened that a company like Costco would represent them.
Insurer: Pets Plus Us
By: Nancy