Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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With Trupanion, I have never had to worry!
My Labrador is 13 years old and I have had Trupanion for over 10 years. I initially got insurance because I never wanted to make a decision about my dog's health based on whether I could afford treatment. I was worried about cancer and other bigger illnesses. My dog also is an agility dog. I decided to get full coverage knowing that if something happened and she had an injury, we could treat it and return to our active lifestyle. Over the years Trupanion has helped me with numerous illnesses. If I had to pay out of pocket, the financial strain would have been enormous. They were and are there for me. My Daisy Mae is 13 and with Trupanion's help in her daily management of age related medical issues, she still alert, mobile and engaged in life. She enjoys an awesome quality of life thanks to Trupanion's care. I enjoy my time with her not stressing over medical expenses.
Insurer: Trupanion Canada
By: Kathy
What would I do without pet insurence ?
I can do all claims through my phone and takes just minutes! The response time has been super fast with Nationwide!!
Insurer: Nationwide
By: Julie
GREAT COMPANY
I have had ASPCA pet insurance for several years, covering two dogs. The team is efficient, courteous and prompt in responding to inquiries, I would, and have in the past, highly recommend pet owners to go with ASPCA coverage,
Insurer: ASPCA
By: Dorothy
Shameful Predatory Organization
As many others have already stated, I wish I'd come to this site to review the company's stature before I ever got involved with them. Luckily I'm finding out very early on that they will go to absolute lengths to try to deny claims, and I'll be able to cancel my policy before making my first payment. My vet gave my new puppy a clean bill of health on April 8th, 2020 and when I spoke with Trupanion on April 9th they said I'd be covered for everything, waiting fee waived, etc... But they just flat out lied. Now it's April 20th, my puppy has been having some kind of issue that's caused him pneumonia and these folks are claiming it's a pre-existing condition. So my vet can't do the procedure and these folks are haggling with me, costing my puppy precious minutes as they argue over the definition of a pre-existing condition. Of course, I paid out of pocket as my puppy's situation was dire. Just wow. Thank goodness my pet registration included separate 30-day retroactive insurance that I wasn't aware of, otherwise, the bills for this would be well into the five figures. Never touching this company again and I'd suggest others avoid them as well.
Insurer: Trupanion
By: Christopher
I LOVE having full coverage for my dog!
I am so thrilled with the customer care and the ease of reimbursement that I have found with nationwide! Not every claim is cut and dry and I often worry I will have to resubmit and I never do! I feel like they are really committed to covering EVERYTHING that happens with my dog and are not looking for a technicality or details to refuse my claim. I really feel like Nationwide has my back and is there for anythign that might happen with my pup!
Insurer: Nationwide
By: Amy
Wonderful customer service
Wonderful customer service
Insurer: Trupanion Canada
By:
Any representative of your company has always been extremely informative and sympathetic to our needs.
Any representative of your company has always been extremely informative and sympathetic to our needs. We always recommend you to anyone we know who has just gotten a puppy. We thank you for being a company we can rely on.
Insurer: Trupanion
By: Richard
Friendly attentive and helpful.
Friendly, attentive and helpful.
Insurer: Trupanion
By: Kelsea