Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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My view
Always reliable. Always quick. Always friendly. Accountability.
Insurer: Trupanion
By: Marie
Friendly help and the structure of the insurance
Friendly help and the structure of the insurance
Insurer: Trupanion
By: Karen
Friendly;courteous.
Friendly;courteous.
Insurer: Trupanion
By: JOHN
Worth every penny!
It is so refreshing to have an insurance company that makes it stress free to file a claim . I never have to wait long periods of time for the reimbursement to come directly in my account. Thank you!
Insurer: Trupanion
By: Brittany
quick call from Chad to resolve my issue.
quick call from Chad to resolve my issue. (expired credit card)
Insurer: Trupanion
By: Jim
Trupanion Made My Day
Quick response when my puppy had to have emergency surgery. Claim reps were very helpful and compassionate reducing my stress. Thank you!
Insurer: Trupanion
By: Cheryl
The representative was professional and understanding.
The representative was professional and understanding. She answered all my questions. Also, she guided me through how to submit a claim.
Insurer: Trupanion
By: Robinette
Great service
They have always been there for us
Insurer: Trupanion
By: Elizabeth
Thank Trupanion
We sadly lost our dog a few weeks ago, we had Tripanion since she was 8 weeks old and we cannot say enough good things on how fast and helpful they were over the past year and a half. Our dog received several rounds of chemotherapy which maintained her happy during those 18 months. We were able to be with her that would not have been possible without the support that we received from trupanion.
Insurer: Trupanion
By: Estelle