Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Timely, easy, and fair claim process
All transactions have had a wonderful turn around. The coverage has been outstanding. The Reps are friendly and professional.
Insurer: Nationwide
By: Chris
Great service for my petbaby
I am very pleased with all the help I get from agents regarding the care of my dog, Reesecup. On my last call the representative was very helpful and gave me pointers on what I can do before Reesecup's surgery to ensure my claim goes through smoothly. I did everything she recommended and my claim process went through without a hitch and I am very grateful for that because this was an expensive surgery and having this insurance was one of reasons I was able to make a decision so quickly to have the surgery.
Insurer: Nationwide
By: Charelle
Easy, fast, paid for itself already.
So easy and fast to submit a claim using the app. Quick turn around on claims and fantastic customer service when you have a question. With the amount of vet visits from a new puppy, the insurance has already paid for itself for the year. You can't afford not to get this.
Insurer: Nationwide
By: Jerry
Highly recommend !!
Really happy I chose ASPCA , super easy to file a claim and received my reimbursement super quickly , anyone I had to speak with over the phone was so nice I felt like they actually cared for my pups well being which made me feel really good about choosing them to deal with . They make everything super easy ! Would recommend to all my friends and family
Insurer: ASPCA
By: Cindy
The greatest decsion we have ever made for our pet.
Great company, great service, fast, available, very professional. We have recommended to many friends, family, and social networks.
Insurer: Nationwide
By: Rocco
Fast convenient service
We called to check out our policy that we never made a claim on up until now. The representative was very helpful. The claim itself was online and quick and easy. Will definitely recommend to friends.
Insurer: Nationwide
By: Dennis
The service was UNBELIEVABLE!
I am overwhelmed with gratitude for Nationwide. Our dog recently was stung by an insect, and in the process bit something and broke a bunch of teeth. In the middle of a global pandemic, paying $1600 was overwhelming and terrifying. I called Nationwide to figure out if insurance would cover some of the cost, and the woman I spoke to was helpful, understanding, and so kind. Making a claim was so easy - it only took 5 minutes! And, we got a nearly $1100 reimbursement check within two weeks. I would recommend this service to any pet owner, and I am beyond grateful.
Insurer: Nationwide
By: Leah
Life Saver
Nationwide Pet insurance has allowed me to get the the best treatment for my dog zeus thank you Nationwide for the world class customer service and expertise.
Insurer: Nationwide
By: Danny
Filing a claim was easy and fast
happy with coverage and customer service
Insurer: Nationwide
By: Judy
Excellent Tx & ease of info; staff is cordial!
I have spoken to Nationwide on three occasions. Each time was truly a pleasure--very helpful and knowledgeable and pleasant. Thank you. Also, the claims are processed accurately & expeditiously. Well done!
Insurer: Nationwide
By: Tricia