Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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You have been great with your attitude towards me in this hard time of my animal being diagnosed and with how quickly you approved the claim
You have been great with your attitude towards me in this hard time of my animal being diagnosed and with how quickly you approved the claim
Insurer: Trupanion Canada
By: Kara
Always very professional and quickly pay out for claims.
Always very professional and quickly pay out for claims. The system is also very easy to use.
Insurer: Trupanion
By: Nicole
Anytime I call Trupanion I feel like a valued customer.
Anytime I call Trupanion I feel like a valued customer.
Insurer: Trupanion
By: Dennis
Friendly knowledgeable made process easy
Friendly, knowledgeable, made process easy
Insurer: Trupanion
By: Una
Really helpful at like 2 am in the morning when i was freaking out.
Really helpful at like 2 am in the morning when i was freaking out.
Insurer: Trupanion
By: Joshua
They are always super nice and helpful.
They are always super nice and helpful.
Insurer: Trupanion
By: Sabrina
Excellent customer relations on the website chat.
Excellent customer relations on the website chat. Quick claim upload and very convenient. Fast turn around for reimbursement!
Insurer: Trupanion Canada
By: Nadine
TPLO surgery - 6 year old lab retriever
Our 6 year old lab required TPLO surgery and was scheduled for late March 2020 when Corvid 19 caused the indefinite cancellation of surgery and closure of most everything including veterinary services. As time passed, the dog became severely lame to where we worried the other leg might be compromised. I called Trupanion to explain our problem and to see if Trupanion would still cover medical costs if I was able to locate another surgeon willing to operate under emergency conditions. Staff assured me not to worry, just keep them updated - they're reachable 24 hrs./ 7 days a week. Our local vet was able to locate an emergency surgeon 2 hours away who expeditiously performed the procedure on both legs a few days later. Trupanion came to the rescue and covered all costs for both legs minus our deductible. At all times through the 6 years of coverage, staff have been pleasant, helpful and compassionate. Thank you to all.
Insurer: Trupanion Canada
By: S.M.