Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Thanks for the fast and efficient processing.
I am tickled to receive an email checking on Charlie since I recently submitted several claims for his vet and specialist visits and his meds. He is improving and the insurance has been a great help withe unexpected compound illnesses. Having the claims processed promptly with clear indications of how it was processed was also great,.
Insurer: Nationwide
By: Valerie
Awesome company
I unfortunately have a dog with numerous medical issues but feel less overwhelmed because of Embrace. They are a terrific company. They make it so easy to submit claims and are very responsive to questions. Claims are processed fast. I have zero complaints. Would highly recommend
Insurer: Embrace
By: Susan
Excellent service!!
They paid the claim very fast! Customer service is terrific!!!! They really care SCOTT your pet.
Insurer: Nationwide
By: Susan
Amazing service
- fully explained coverage and Pets Plus Us was there when i need them. Cannot stress the superior customer service they offer and the speedy claims service.
Insurer: Pets Plus Us
By: RSG
Very satisfies
Very happy With quick claim returns and service and glad we have pet insurance with nationwide.
Insurer: Nationwide
By: Jessica
The claim processing is OK, but the service rating is far below expectations
I have a very hard time to receive an actual reimbursement for my claim. While the Initial reimbursement was approved relatively quickly, the actual check was lost in the mail (or disappeared somehow) and I have to call several times to initiate the investigation. The representatives were not very knowledgeable and I have to explain the situation again and again from the beginning. Finally, I received a check after about 40 days after the initial claimed was approved.
Insurer: Nationwide
By: Alexander
My claim was processed SO quickly, with no hassle!
This was my first claim since switching all my pets to Nationwide. I read the policy documents end to end and still didn't really believe that treatments for my Great Dane would be covered as much as they said. But it was true! We woke up on a Saturday morning and Ace started vomiting and wouldn't stop. He got ER Vet treatment for a very swollen esophagus and some meds. He got better within a week. I'm not new to the Emergency Vet, as we generally have 1-2 large breed dogs and 4+ cats at a time. I am NOT used to the speedy claim processing with no hassle or "oh we actually don't cover this." I put the claim in on Sunday and by the end of the next week, there was a check in my hands! I'm so glad I switched.
Insurer: Nationwide
By: Sarah
Very happy so far
I've only been using Nationwide for about 3 months but so far everything has been great. Submitting claims has been very easy, and all my claims have been approved in a few days. I set up my claim payments to go to my checking account which is super convenient. So far I've been very happy I made the choice to go with Nationwide.
Insurer: Nationwide
By: Ted
Easy
I love Nationwide pet insurance so much that I wish that I could be on my dog’s policy. Many choices of coverage, well informed employees, and coverage when expected. Human polices should be so easy.
Insurer: Nationwide
By: Nancy
Absolutely Amazing!!!!!
I have to thank Nationwide for being the best of the best.
Insurer: Nationwide
By: Rachael