Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Answered all my questions
Answered all my questions
Insurer: Trupanion
By: Vickie
Great customer service. Fast correction!
There was a miscommunication about my claim. I was able to speak to a human about the mix up and get it corrected within 24 hours. It was a very refreshing experience.
Insurer: Trupanion
By: Felicia
They are easy to use and very informative.
They are easy to use and very informative.
Insurer: Trupanion
By: Terrie
They have been very easy to deal with
They have been very easy to deal with
Insurer: Trupanion
By:
You all are seriously the best - always available with a pleasant person to answer questions easy and fast claim submission online super fast processing.
You all are seriously the best - always available with a pleasant person to answer questions, easy and fast claim submission online, super fast processing. Thanks for all you do to make pet insurance worth having.
Insurer: Trupanion
By: Sarah
for the quick and profesional help
for the quick and profesional help
Insurer: Trupanion Canada
By: Antoinette
Because it took me 2 hours at the veterinarian to get my claim handled.
Because it took me 2 hours at the veterinarian to get my claim handled. I was on the phone with AJ from trupanion and he was very helpful. He stayed on the phone with me while speaking with the girl at the check out, at my vet. We got disconnected and I called back and was put on hold for 30 minutes and then disconnected again. I called back again and was once again put on hold. After 20 minutes I was dropped again. I did not call back. There was total Chaos and total miscommunication from the veterinarian office to Trupanion. Its like this everytime I bring my dog into be seen. Not sure on which end the lack of efficiency and communication is coming from... The Vet or Trupanion. I am very disappointed and frustrated with all of it. Its almost worse then my personal health care system for humans.
Insurer: Trupanion
By: Tamara