Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Love it!
I had them for a few months now and the times I needed the vet, I submitted the claim and they were fast and efficient. Definitely will keep them!
Insurer: ASPCA
By: Karla
Thank you saved me from financial ruin!!!
I refer people all the time. A true lifesaver!!!!
Insurer: Nationwide
By: Ellen
Great coverage, easy to use
This is the easiest insurance company to work with, and I’ve used several over the years. Responses, payments are fast, and fair. I highly recommend nationwide for pet insurance.
Insurer: Nationwide
By: Dotti
Great company and great people!
We have had coverage with Nationwide, previously VPI when we first purchased our policy, for over seven (7) years. Purchased the policy hoping to never have to use the benefits, but unfortunately, our dog has had many, many medical issues over the years. Fortunately, Nationwide has been right there to honor its insurance coverage and pays claims timely and without issue. The staff has always been super nice on the telephone as well which is always nice. The claims process is very simple also. Thanks Nationwide and its great staff.
Insurer: Nationwide
By: Steven
Answered all my questions
Answered all my questions
Insurer: Trupanion
By: Vickie
Great customer service. Fast correction!
There was a miscommunication about my claim. I was able to speak to a human about the mix up and get it corrected within 24 hours. It was a very refreshing experience.
Insurer: Trupanion
By: Felicia
They are easy to use and very informative.
They are easy to use and very informative.
Insurer: Trupanion
By: Terrie
They have been very easy to deal with
They have been very easy to deal with
Insurer: Trupanion
By:
You all are seriously the best - always available with a pleasant person to answer questions easy and fast claim submission online super fast processing.
You all are seriously the best - always available with a pleasant person to answer questions, easy and fast claim submission online, super fast processing. Thanks for all you do to make pet insurance worth having.
Insurer: Trupanion
By: Sarah