Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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From the first time in called to get info for insurance on my puppy back in 2017 I have always been treated with respect.
From the first time in called to get info for insurance on my puppy back in 2017, I have always been treated with respect. They always ask how Maze ( my Pitbull ) is doing. Even after her surgeries, they called to check on her and sent her a card. They have always been there for us, and have answered any questions I have had.Truly have made me feel like they really care for Maze! She is my life and they understand what she means to me. Thank you for always being there for us!!!!! Anna & Maze
Insurer: Trupanion
By: Anna
Thank you, Trupanion
It's comforting that I don't have to gamble with my dog's life in these challenging times knowing Trupanion had my back. Strider is alive because of Trupanion.
Insurer: Trupanion
By: chris
It's so simple and I feel valued.
It's so simple, and I feel valued.
Insurer: Trupanion
By:
Good Company
Prompt service, pleasant phone staff
Insurer: Trupanion
By: Mary
Quick and Easy!
Quick and Easy! No mess No fuss! Thank you!
Insurer: Trupanion
By: kathy
Super Service!
Fast and efficient service - claims paid a day, or two after submission.
Insurer: Trupanion Canada
By: Sheila
a happy pet "mom"
I recommend Trupanion to all family and colleagues who have pets. My experience with you has been outstanding.
Insurer: Trupanion Canada
By: Angela
Smooth reimbursement process
Always a smooth process to get reimbursed, and with a dog with a chronic (years-long) condition who requires regular medications, it's great to get reimbursed quickly, and to not have to pay a deductible for that same condition every year. Much appreciated!
Insurer: Trupanion
By: Alison