Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion made our claim process easy!
Trupanion's claim filing is simple and quick. Their customer service is always friendly and caring. We were impressed with how quickly they took care of our recent claim. We highly recommend Trupanion!
Insurer: Trupanion
By: Angie
Very prompt with response and updates
I was very happy with response on my claim and updates. I am a very satisfied customer.
Insurer: Trupanion
By: Raylene
I feel more secure knowing that I have embrace to cover those unexpected medical issues
Insurance is one of those products that you need but never want to use. For 10 years my my fur baby has not had any medical issues. This year he was diagnosed with bladder stones. Embrace has been there to help with those medical costs
Insurer: Embrace
By: Becky
Healthy Paws is always there for Gus!
Our Boykin Spaniel who we love dearly has a terrible habit of ingesting weird things. Luckily he usually expels them one way or another😳. This time though he stopped eating and became lethargic. I ended up taking him to the Emergency Vet for Xrays then a Barium swallow test. Luckily he did not have an obstruction so when we took him home we had piece of mind and some antibiotics! Healthy Paws covered the claim electronically with no hesitation and also followed up to see how Gus was doing. I highly recommend Healthy Paws for piece of mind for your family pet!
Insurer: Healthy Paws
By: Michelle
Healthypaws is wonderful. Their site is very easy to use, they respond claims in a timely manner, and they are so caring!
At the recommendation of friends and veterinarians we obtained pet insurance for our dog when he was just a puppy (he was and is healthy but we were advised to do so in case of any accidents/unexpected medical needs etc.). After reviewing multiple companies we chose Healthypaws and we are very happy that we did. Their website if very user friendly and i iis extremely easy to upload a claim. Users are provided with a response and explanation of payment etc in a very timely manner and ,if appropriate, reimbursement is provided in a very timely manner as well. The staff is very caring, they are truly pet people, and they take time to check in on your loved one. I would highly recommend to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Sarah
The claim process is efficient and reimbursement is received in a timely manner.
Healthy Paws has streamlined their process, making it very easy to file a claim on line. Staff are quick to notify you of receiving your claim and processing your documents. Checks are received in a timely manner.
Insurer: Healthy Paws
By: Debra
Friendly experience from start to finish
My five year old basset had a series of vet appointments and medications to fix a glandular issue, which ultimately required surgery to repair. The claims process through Healthy Paws could not have been easier or more intuitive. They handled each claim (about 8 in total) quickly and comprehensively and each were resolved in a matter of days. They even followed up to check on how she was doing. It really was a lifesaver.
Insurer: Healthy Paws
By: Nick
Excellent Experience
Healthy Paws provided great customer service when our Beagle required Knee surgery. The Healthy Paws team was there and provided excellent service and was very timely and responsive! I would recommend Healthy Paws 100%
Insurer: Healthy Paws
By: Stephen
Wonderful Company
One of the best decisions we've ever made. Knowing that Healthy Paws Pet Insurance has our back in uncertain times has allowed our dog to have the best treatment possible when issues arise. You don't see too many companies sending a follow-up personalized email asking about your dog's specific condition and making sure he or she is ok. Great company.
Insurer: Healthy Paws
By: Graham
An absolute no brained for pet parents
I have had healthy paws for about a year now. Over the past year I had used it couple times here and there to cover minor costs involving various vet visits for my cat. But then my sweet kitty had a more major accident and broke his foot. It became a very expensive injury costing me around $2000 after adding up all the follow up visits, cast changes, x-rays, and other tests along the way. After each visit I’d submit our vet invoice to healthy paws and within a week I’d have the majority reimbursed by healthy paws. overall I only paid a few hundred dollars out of that $2000 and healthy paws covered the rest! It was SO comforting not having to base my decisions regarding my cats medical treatment on how much money it would cost. I was able to agree to whatever was BEST for my cat because I knew healthy paws would have my back financially. My cat truly would not be on the same road to recovery that he is now if I didn’t have them for pet insurance. I will get healthy paws for every single pet I have for the rest of my life and recommend it to every pet parent out there. Peace of mind knowing you can always get your fur baby the medical care they need and deserve! Thank you healthy paws!
Insurer: Healthy Paws
By: Brittany