Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Easy to communicate with but aggressive about finding reasons to deny or reduce claims. Very disappointed.
Trupanion has a smooth and quick customer service, but is aggressive about finding reasons to deny or reduce claim amounts. Don't count on the coverage to truly have your back. My dog had a dental injury and Trupanion reduced our claim to 15% of the submitted amount. He has allergies and they've denied coverage of any portion of his treatment for skin conditions as 'behavioral'. If you want coverage for catastrophic care, then maybe consider a policy, but read the fine print of the policy terms carefully and be aware that any possible loophole will be aggressively exploited to avoid coverage.
Insurer: Trupanion
By: Laura
Not a good company customer service wise
Customer service rep was not kind.
Insurer: Nationwide
By: Joan
I am goad I chose Nationwide
I gave 5 stars because I was rerated after my first year and charged more for my yearly unsurance premium. So, I chose to go down in services since my pup passed all his wellness services primarily and now I am paying less than I was, but I did not know that I can never go back to full coverage. I get paid promptly and it is really easy to process claims. The staff are patient and friendly which is always a plus.
Insurer: Nationwide
By: Erin
Joe is the best
Joe should be promoted to the next level very profesional kind and great agent
Insurer: Embrace
By: Robert
From the first time in called to get info for insurance on my puppy back in 2017 I have always been treated with respect.
From the first time in called to get info for insurance on my puppy back in 2017, I have always been treated with respect. They always ask how Maze ( my Pitbull ) is doing. Even after her surgeries, they called to check on her and sent her a card. They have always been there for us, and have answered any questions I have had.Truly have made me feel like they really care for Maze! She is my life and they understand what she means to me. Thank you for always being there for us!!!!! Anna & Maze
Insurer: Trupanion
By: Anna
Thank you, Trupanion
It's comforting that I don't have to gamble with my dog's life in these challenging times knowing Trupanion had my back. Strider is alive because of Trupanion.
Insurer: Trupanion
By: chris
It's so simple and I feel valued.
It's so simple, and I feel valued.
Insurer: Trupanion
By:
Good Company
Prompt service, pleasant phone staff
Insurer: Trupanion
By: Mary