Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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First because it is a wonderful product.
First, because it is a wonderful product. Next, when COVID made it more difficult to afford and I called to cancel, both people I spoke with were warm, non-judgmental, and one suggested more affordable plan options.
Insurer: Trupanion
By: Barbara
Friendly helpful answered all my questions about coverage efficient
Friendly, helpful, answered all my questions about coverage, efficient
Insurer: Trupanion
By: Phil
excellent service
Quick and easy resolution. I believe we are in good hands with Trupanion, a company we can trust.
Insurer: Trupanion
By: Judy
THE BEST FOR YOU FUR BABIES
YOU ARE ALL THE BEST!!!
Insurer: Trupanion
By: Sandy
Friendly and professional
Friendly and professional
Insurer: Trupanion Canada
By: Judy
True Compassion and honesty
If I were allowed to I would kiss everyone at Trupanion! My dog was in ICU for 7 days while 5 vets tried to figure out what as causing her raging fever and laboured breathing. The bill was equivalent to about 4 months salary for me. Trupanion processed my claim in less than 24 hours, paying the full 90% of the pre-tax bill! And they do that every time. I never have to worry about them nickel and diming me or leaving me to wait and worry about money. They are not '˜read the fine print' people, I have never had a quarrel with them about some mystery clause in my contract that excludes an injury for some inane reason. They genuinely care about companion animals and their human staff.
Insurer: Trupanion Canada
By: Marianne
Available to answer all questions
Thank you for your availability to answer questions on a Saturday afternoon regarding an emergency situation to determine coverage.
Insurer: AKC
By: Janina
As always all my questions were answered quickly and precisely.
As always all my questions were answered quickly and precisely. I couldn't ask for better assistance.
Insurer: Trupanion
By: George
Cady was very informative and kind.
Cady was very informative and kind.
Insurer: Trupanion
By: Amber
Devin was wonderful sweet and very knowledgeable.
Devin was wonderful, sweet and very knowledgeable. I've been in sales and customer service all my life and that girl deserves a raise. She is sincere and there should be more people like her in the world. Thank you for your help and patience. It truly meant a lot.
Insurer: Trupanion
By: Kim