Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Another wonderful experience
Always prompt reimbursement and very good communication
Insurer: Trupanion
By: Kimberly
A+++ service as usual
always the best experience dealing with you lovely people!
Insurer: Trupanion
By: Richard
Ana was very helpful in answering my questions and I've not experienced a bad interaction with anyone at Trupanion since enrolled my pets in 2011
Ana was very helpful in answering my questions and I've not experienced a bad interaction with anyone at Trupanion since enrolled my pets in 2011
Insurer: Trupanion
By:
Friendly and helpful
Friendly and helpful
Insurer: Trupanion
By: Denise
They answer always and are so kind!
They answer always and are so kind!!
Insurer: Trupanion
By: Robin
Whenever I have needed to file a claim or just called to get information your agents have always had the answer I needed or gotten back to me promptly with it.
Whenever I have needed to file a claim or just called to get information, your agents have always had the answer I needed or gotten back to me promptly with it. Your agents have always been helpful, kind and understanding in even the most emotional situations. Your customer service has been outstanding and payment of covered bills has always been remarkably fast. I have only high marks for the company and staff.
Insurer: Trupanion
By: David
Polite.
Polite. Answered all my questions. Patient. Very nice
Insurer: Trupanion Canada
By: Dianne
At this point in time I like Trupanion.
At this point in time I like Trupanion. Owen was very understanding with my situation during these pandemic times. He set me up, and relieved my stress. Owen is a valuable employee, extremely courteous and professional. Thank You!
Insurer: Trupanion
By: William