Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great fuel for the coverage.
Glad to have Trupanion. Made the decision for testing and treatment for our dog easy.
Insurer: Trupanion
By: Karen
I have had great customer service with Trupanion but I wish it was less costly.
I have had great customer service with Trupanion, but I wish it was less costly.
Insurer: Trupanion Canada
By: Lindsay
Emily helped update my address quickly.
Emily helped update my address quickly.
Insurer: Trupanion
By: Nicholas
Great service
Everytime I have called the people have been extremely helpful and nice on the phone. The service has been quick and uncomplicated.
Insurer: Trupanion
By: Deborah
Fantastic Service as always
Fantastic Service as always
Insurer: Trupanion
By: Denise
Don't be without Trupanion!
I recommend Trupanion to everyone! The process and coverage is the best. i will never own a dog and not have Trupanion.. The piece of mind knowing they are there if/when a serious issue arises and not having to make a choice because of finances is priceless.
Insurer: Trupanion
By: Lona
Partner in care.
I'm glad the insurance is available to care for my dog Apple. The response is always fast which I appreciate.
Insurer: Trupanion
By: Craig
First Time Customer and Very Satisfied.
I'm new to Trupanion and this was my first time sending in a claim. The process was easy, convenient and I received a response promptly. So far, I'm very impressed with Trupanion's customer service, the number of emails I receive to "stay in touch" with me as a customer or right on target. I've had MANY dogs in my life and this is the first puppy that I've gotten health insurance for...I'm glad I did. Thank You --
Insurer: Trupanion
By: Kris