Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Very caring professional and aware of clients needs.
I have been with the company for years and do not plan on leaving anytime soon. I have recommended you to my family and friends and they are on this plan now and are very happy with it so thank you
Insurer: Nationwide
By: Denise
Best pet insurance we could ever have!
We love this pet insurance! They are quick with their response. Always kind and helpful. Have covered nearly all of our pets veterinary expenses!
Insurer: Nationwide
By: Brenda
Would definitely recommend Nationwide
The last claim for Mojo was emailed instead of faxed. After a month of not hearing about the claim and it not as existing when I checked online, I called and was told it was not received. It was emailed again with the same result. I then faxed it,as I had done in the past for other claims, it was received. Emailing was a problem.
Insurer: Nationwide
By: Zelma
Great Service
Great and fast service. A caring company. So grateful for the pet insurance for my Jelly Bean and my Julio Jax.
Insurer: Nationwide
By: Sheree
EASY and FRIENDLY
Healthy Paws makes it so easy to submit a claim- I upload a photo of the vet invoice directly through the app, they review it and direct deposit my reimbursement within days. I was uncertain about getting pet insurance but I am SO GLAD I did as my dog needed ACL surgery and cyst removal surgery. I think it's important to first of all review coverage. Pet insurance does not cover routine check-up and vaccines, They are for unexpected problems. It's also important to realize it doesn't work like human insurance. You pay your vet and then get reimbursed. Once you understand that, you will love healthy paws. The price per month is fair and the coverage, ease, and customer service is great. I have gotten friendly emails after my dog's procedures to check in on him. I highly recommend. I am a customer for life.
Insurer: Healthy Paws
By: Sarah
Nationwide is on your side!
Now that I have dealt with you directly I believe that you are on my side!
Insurer: Nationwide
By: Desiree
Best Pet O surance
Embrace allows you to choose your coverage, deductable and quality of insurance, provides pre-existing time frames and has an easy online claim system. In a 6 month period I had one emergency surgery claim and and 1 Iinfection treatment claim. Fast, easy and fair.
Insurer: Embrace
By: Alan
Great customer service!
I couldn't be happier with Nationwide. Great insurance, great customer service and prompt replies and noticeably faster payment than a few months ago. My 11-year-old Greyhound, an embedded fixture in our family, is dying of heart disease and is on numerous medications multiple times a day. I take great comfort in knowing that Nationwide continues to support his ongoing treatment and cover his medications at 90%. It's helped keep Duke alive beyond what even our cardiologist predicted. For that we are thankful.
Insurer: Nationwide
By: Maria
I truly appreciate how fast my claim was processed.
I am very satisfied with the ease of filing my claim. And even more satisfied and happy because my claims were processed fast and money was sent to me via, direct deposit, with no problems. Keep up the good work!
Insurer: Nationwide
By: Rachel
Overall pay out as expected per policy, sometimes you may need to work to get paperwork and claims completed
Overall, good service, and like that there is available digital communication options. Sometimes it can be a hassle to get claims processed with requests for medical records and then delays of 30-60 days but eventually if you are diligent you will get paid appropriately
Insurer: Nationwide
By: Bidisha