Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Sir Bentley's thoughts
I am feeling much better after scratching my eye. Thank you so much for the quick turnaround on my claims as it made my human Mom happy. Thanks for all you do for me. Sir Bentley
Insurer: Nationwide
By: Suzanne
Nationwide makes filing a claim SO easy and fast!
I am so happy that I chose to cover my dog with pet insurance. Filing a claim with Nationwide is super easy and they review and respond to the claim very quickly.
Insurer: Nationwide
By: Trish
I Love this insurance - and I have told friends and family about it too!
I would definitely recommend this insurance. I LOVE the fact that it covers well care AND any emergencies I may run into. It even covers prescriptions (including heartwork and flea/tick meds) and vaccinations. Claim filing is very simple and can be done online - direct deposit - and the turnaround is SOOOOO quick!!! gotta love it!!
Insurer: Nationwide
By: Shannon
Excellent service
I was referred by someone to look at Pets Plus Us I am a first time pet order and I was very happy with the service that I received when I called to decide what package to get for my pet.
Insurer: Pets Plus Us
By: Betty
Awesome customer service
Top notch service, filing a claim for Gus is so easy. Many other companies could or should follow in your foot steps.
Insurer: Nationwide
By: Cameron
Great peace of mind
Easy to work with and fast claims service
Insurer: Nationwide
By: Tim
Pleasantly surprised
I was skeptical about getting pet insurance since this was the first time I have ever had it for any of my animals. My employer offered it with my regular health insurance so I figured I'd give it a try. I would have to say I am extremely satisfied and have already recommended to other that I work with. It has been very easy to file claims and payments have been very fast with Chase payments. Thanks Nationwide for all you have done for Sammi.
Insurer: Nationwide
By: Jeffery
The best! Quick review and payment of invoice.
The staff are very patient, responsive, knowable, and supportive. Payments are quicker than they say they would be and extremely helpful in time of need.
Insurer: Nationwide
By: Wendy
Nationwide is fantastic
Nationwide has been extremely helpful in the expenses with our latest fur missile. The ease of claims and the rapid reimbursement are a fine asset. The whole process is easy to do and no drama. Thanks for a great product for my Thor.
Insurer: Nationwide
By: Mike
My dog was saved by Nationwide Insurance
I had another pet insurance, and was very unhappy, so I switched to Nationwide that was recommended by 2 different people. I had a large claim for my dog. The customer service people were very friendly and concerned about my dog. My claim was paid very quickly with no complications. I feel blessed to have found Nationwide insurance.
Insurer: Nationwide
By: Diane