Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great Service
I really like the pet insurance we have for my dog. It gives us piece of mind she will be taken care of and the service has been great
Insurer: Nationwide
By: Michael
Awesome!
I am pleased with Nationwide Pet Insurance's customer service, the ease of filing a claim and the fast turnaround time to be reimbursed. I also appreciate how they follow-up to check on how my dog is doing.
Insurer: Nationwide
By: Tanya
Grateful for Nationwide!
I really appreciate the support that I receive from Nationwide. Claims are easy to complete, response is fast and customer service reps are great. It is wonderful to have the security of knowing that I don't need to base a decision about my pet's health or welfare on finances.
Insurer: Nationwide
By: Jane
So Glad I Made the Choice for Pet Insurance
My little Twinkles (mini wirehaired Doxie) stopped walking. Having Doxies in the past, we knew that there could be back issues, but never having experience ANY problems we were shocked to hear of her paralysis and IVDD diagnosis. She is currently having acupuncture treatment and we purchased a wheelchair for her. Nationwide has paid for everything minus my deductible. This is the first time we have ever needed to use the Major Medical insurance. It was so easy to file the claim, track the progress and receive reimbursement. When calling into Nationwide, you can tell that the safe are animal lovers and truly care. We are forever grateful.
Insurer: Nationwide
By: Margie
nice and easy
Agents pleasant coverage fair
Insurer: Nationwide
By: sheila
Cares about your pet
This company doesn’t just insure your pet and collect monthly premium. They offer amazing customer service and compassionate care to each furry family member they cover.
Insurer: Nationwide
By: Beverly
Consistently reliable and assuring insurance coverage
Have been a long time consumer dating back to the VPI days. While I sometimes wish they covered more (max benefit payments), who wouldn’t?!, I have also sometimes been surprised at how much they DID cover during catastrophic instances. Be it sudden and unexpected (new kittens spending a weekend in ER with surgery), or rather more expected (older pets and cancer). And to be clear, the documents and insurance forms are very transparent and complete — clear! — regarding coverage and policies. Overall I have been very happy, for many years, and would wholeheartedly recommend them to anyone. Indeed, for anyone with loved pets, I don’t see why they WOULDN’T budget for this sort of insurance.
Insurer: Nationwide
By: ERIC
Very worthwhile
We never had insurance on our animals until my company offered it as a supplemental benefit. We use it on our dogs only and it has paid for itself every year. The claims process is quick and easy, even more so now with the new claim process online. I would highly recommend this insurance for anyone with dogs.
Insurer: Nationwide
By: Steve
review
to date been easy to work with, benefits are clear, process to submit claims is easy,
Insurer: Nationwide
By: michael
Couldn’t be happier
Stella Moon is doing great! She has gotten all of her vaccinations updated, heart worm and flee prevention. Iv never had any issue with Stella but all of the sudden we had to take her to the hospital from eating her furry brothers nylon bone. I am pleased with the help that nationwide provides and the quick claim completed to help with the fees associated with caring for Stella Moon.
Insurer: Nationwide
By: Savannah