Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We would never be without Nationwide Health Insurance for our little Snoopy (14 1/2 years old now).
We are beyond satisfied with our Snoopy's Nationwide Pet Health Insurance and we recommend it to every pet owner we see at the groomers, vet's or on the street. Their insurance company pays our claims quickly and the Explanation of Benefits as very clear in explaining what they've paid and what part may be rejected (nail clipping and gland expression, for example). We purchased Snoopy's policy when we first brought her home (at eight weeks old).. At that time, the Nationwide Pet Health Insurance Company was known as VPI).
Insurer: Nationwide
By: Kay
Great coverage (no annual limits) and trustworthy!
I've had Pet's Best for years. Their policy does NOT contain maximum yearly payments (some insurers stop paying after only paying out $1000 per year!!!). Quick & easy claims filing process - upload the bill then get paid. Friendly, compassionate customer service. They're the best.
Insurer: Pets Best
By: John
Reassuring
I have your insurance for both my goldens and feel so reassured when something goes wrong that my claims will be paid in a timely fashion and they are! You check up on my babies and never give me a problem. Thank you!
Insurer: Nationwide
By: Mommareck
Trupanion was the best choice we have made with our dog's.
I enjoy the service I receive and its so easy to make a claim thru my vet. Keep up the great work.
Insurer: Trupanion
By: Judy
100% Satisfied
I've had Healthy Paws Pet Insurance for 2 years now. I have filed several claims for both my dogs, one being of substantial cost for knee surgery. I have never had an issue with any if my claims. The app is super easy to use and they are quick with reimbursement. I am impressed with how fast I get reimbursed especially now during a pandemic when other non-related services are challenging to obtain. Their terms and policies are easy to understand and there's no "fine print." Their customer service is second to none. Not only have they answered any questions I've had, they always send me emails checking on my dog after a claim. Their rates are very reasonable and I appreciate that there aren't rate increases due to claims submitted. I haven't had a single problem or bad experience with Healthy Paws and I look forward to being a customer for years to come.
Insurer: Healthy Paws
By: Jennifer
Helpful with claims
I greatly appreciate how helpful you have been with Sabrina's claim . I always reccomend my friends get their pets on your pet insurance plan. Thank you
Insurer: Nationwide
By: STACY
Excellent coverage. Excellent service.
Hartville has been excellent to work with. All questions I’ve had along the way have always been answered quickly and thoroughly. The claims process is simple and efficient. The policies offer excellent coverage choices and are very clearly defined. I highly recommend!
Insurer: Hartville
By: Sarah
Great coverage, easy claim process
We chose healthy paws two and a half years ago shortly after we purchased our golden retriever puppy, Cheddar. Unfortunately, Cheddar has had many health issues in her short 2.5 years, but healthy paws has always made the claim process quick and painless. In particular it made it easy for us to go with the best medical care possible for Cheddar when she was diagnosed with cancer because we know we’re covered. We can’t thank healthy paws enough for giving us this extra time with Cheddar.
Insurer: Healthy Paws
By: Alyse
Most amazing company EVER
We went back and forth about getting pet insurance because we were not sure if it would truly be worth it. When we finally decided to go ahead and do it, our dog was 5 years old. We have entered into this feeling so comfortable and happy bc we know any issues that arise as he gets older will be taken care of. He is our whole world and we didn’t want to not be able to cover all his medical bills as he gets older. We did a lot of research and ASPCA was by far the best in terms of reviews, bar none! Now, having been a member since Dec 2019, I can see why! I have never had such lovely customer service from ANY company in my life. They are timely, helpful, efficient, considerate, and of course HUMAN! No two hour wait times on hold here. Just since December they have covered $4000 worth of vet visits for us! (Surprise ACL surgery helped running up that tab!) Youwill not regret getting this for your pet whatsoever!
Insurer: ASPCA
By: Olivia