Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank YOU
It is very nice of you to check in. Thank you so much.
Insurer: Nationwide
By: Stephen
PRETTY HAPPY
NATIONWIDE HAS EXCEPTIONALLY WELL TRAINED AGENTS WHO ARE PROFESSIONAL YET FRIENDLY AND KIND. ALWAYS PROFESSIONAL. ALWAYS HELPFUL. THE CLAIM PROCESS IS BETTER NOW THAN ITS EVER BEEN. IT IS SIMPLE AND USER FRIENDLY. RETURN TIME FROM MAKING A CLAIM TO ELECTRONICALLY RECEIVING YOUR PAYMENT IS BETTER & FASTER THAN ITS EVER BEEN. I APPRECIATE ALSO THE EMAILS LETTING ME KNOW THE CLAIM HAD BEEN RECEIVED AND THE CLAIM NUMBER ASSIGNED TO IT. WE ONLY WISH THE MONTHLY INSTALLMENTS WERE LOWER, ESPECIALLY IF YOUR A LONG TIME CLIENT AS WE ARE. I WOULD AND DO DEFINITELY RECOMMEND NATIONWIDE PET INSURANCE TO MY FRIENDS AND RELATIVES
Insurer: Nationwide
By: REBECCA
Blessed to know that my fur baby (Harmony) is WELL COVERED for most everything she needs!
I am so thrilled with the coverage and care that Harmony gets through Nationwide Insurance. My Vet's office processes ALL my paperwork through your system seamlessly! Within DAYS ♥☺ I have a DIRECT DEPOSIT into my checking account - HOW GOOD IS THAT??? We are TOTALLY happy, satisfied, and comforted by the ENTIRE process that you have set up. Also, the 24/7 hotline has really nice people on the chat and answers questions. This is a WIN-WIN-WIN for us. I have already recommended friends and family☺ Best thing I ever did to help me take care of my little girl! NO WORRIES - just AMAZING CARE and PROTECTION! THANK YOU SO MUCH for your coverage. HUGS and WAGGING TAILS... B.A. Suder and Harmony
Insurer: Nationwide
By: B.A.
Very fast and helpful company
I was a bit confused on what was covered and what wasn't. Once I spoke to an agent on the phone they cleared that up for me. Filing claims is very quick and easy going thru the app.
Insurer: Nationwide
By: Jennifer
The whole process went very smoothly and quickly.
I was very pleased at how easy the whole process was. I received my check within two weeks of the claim. They even emailed me to check in on my dog and see how she was doing. I would definitely recommend this insurance company to other pet owners.
Insurer: Healthy Paws
By: Annette
Take the money until you have a claim, then they don't pay
I had been with Trupanion for 8 month. No issues, no complains. They start charging me since I sign up, no big question asked. They told us that if anything happens they will cover us. Due to a virus or something, my two dog got sick, took them to the emergency, fill the complain with Trupanion and the nightmare started. From the begging they show of how they are not willing to pay. One of my dog was denied since he already have diarrhea once. Seems that getting sick is a preexisting condition. For my other dog they start asking for their previous vet record. I wonder how they didn't ask them on the enrollment process. This clearly show how they are happy to get your money but they are not willing to pay the bills. Just looking for an excuse. Horrible company, we ask for a refund since they were never covered, they call us to cancel the future payment but they are not honoring they commitment or refund us they money they took.
Insurer: Trupanion Canada
By: Hernan
Claim review needs more information
The website does not provide enough information or comprehensive information to allow us to track our claims without having to call and get more information not shown. Really need to update website and make more user friendly so that we don't have to call everytime we need information.
Insurer: Nationwide
By: Nicole
Nationwide is great to deal with!
Nationwide makes it easy to file claims and processes them quickly.
Insurer: Nationwide
By: Maryalice
Very easy process. Quick response
Filing claims is very easy and quick response.
Insurer: Nationwide
By: Nancy