Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellence in service provided by Trupan
Always very prompt in responding to a claim, detailed information about the claim. Work directly with the veterinary clinic we take our dogs to.. When made a claim when in the US were very prompt with payment to us as clinic there did not deal with Trupanion directly.. Excellent job
Insurer: Trupanion
By: Myrna
Check out Trupanion Insurance first!
I have had Trupanion insurance for my dog for many years. I get an email from Trupanion every time I submit a claim letting me know they got the claim and if they need anything they will let me know. They are very friendly and will provide any assistance tou may need. Reimbursement for expenses are normally direct deposited into my account in 5 to 7 days. Claim form short and to the point. Highly recommend Trupanion for your pets.
Insurer: Trupanion
By: Sue
Excellent service
Very efficient and timely service.
Insurer: Trupanion
By: Brandon
Best company out there.
You are always there for us. Thank you. Quick and timely with beginning a claim. Quick with issuing a cheque. Can’t say enough good things about your company.
Insurer: Trupanion
By: Colleen
Always a great experience!
Always a great experience!
Insurer: Trupanion
By: Kathy
Very quick response and reimbursement.
Very quick response and reimbursement. Just amazing
Insurer: Trupanion
By: A.
Excellent support
My dog recently developed serious diarrhea and pancreatitis was diagnosed. My vet submitted the bill directly to Trupanion and I only had to pay my portion. No fuss at all. Thank you!
Insurer: Trupanion Canada
By: Jaco
Excellence in service provided by Trupan
Always very prompt in responding to a claim, detailed information about the claim. Work directly with the veterinary clinic we take our dogs to.. When made a claim when in the US were very prompt with payment to us as clinic there did not deal with Trupanion directly.. Excellent job
Insurer: Trupanion Canada
By: Myrna
Best company out there.
You are always there for us. Thank you. Quick and timely with beginning a claim. Quick with issuing a cheque. Can’t say enough good things about your company.
Insurer: Trupanion Canada
By: Colleen
So grateful to have gotten Trupanion !!
Always grateful for the pet insurance..This company has been awesome!! I highly recommend them !!
Insurer: Trupanion Canada
By: Elaine