Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Easy to file claim, fast payment
My dog lost use of her back legs and we needed to see the vet fast. With all the stress filing the insurance claim was the easiest part of all. The turn around time for the payment was super fast. Made caring for my poor sick pup much easier. Thank you.
Insurer: Nationwide
By: Shelia
Excellent Service Always!!!
Best customer service and prompt claims payment . I love that Nationwide checks on Bella after an Illness claim has been paid makes me happy that I chose Nationwide for Bella’s health insurance
Insurer: Nationwide
By: Marian
Excellent
Nationwide's Whole Pet with Wellness Plan is wonderful. We have had it for the peace of mind, and it just came through big for us when we ended up needing it. Our silly, beloved pup somehow managed to find and eat a peach pit -- which had to be removed from her intestines via surgery. The result was 3 nights in the ICU and a hefty bill. I was able to get through to discuss the claim with Nationwide very quickly and easily; the Nationwide rep was competent, helpful and concerned for our pup; the claim submission process could not be more straightforward; and our claim was processed promptly with payment shortly thereafter. In short, the exact experience you hope for when opting for the pricier, comprehensive plan.
Insurer: Nationwide
By: Peter
Thankful for the insurance and easy claims.
I am so thankful for the insurance and the help it's been. My cat's had several health issues this year and had a very scary couple of weeks back in February but he's doing much better now and having the insurance helped ease the stress.
Insurer: Nationwide
By: Shannon
Pet insurance made easy.
I was very pleased with how easy everything was when having to file a claim, from calling customer service and getting information to receiving reimbursement. Thank you!
Insurer: Nationwide
By: Lilly
Excellence in service provided by Trupan
Always very prompt in responding to a claim, detailed information about the claim. Work directly with the veterinary clinic we take our dogs to.. When made a claim when in the US were very prompt with payment to us as clinic there did not deal with Trupanion directly.. Excellent job
Insurer: Trupanion
By: Myrna
Check out Trupanion Insurance first!
I have had Trupanion insurance for my dog for many years. I get an email from Trupanion every time I submit a claim letting me know they got the claim and if they need anything they will let me know. They are very friendly and will provide any assistance tou may need. Reimbursement for expenses are normally direct deposited into my account in 5 to 7 days. Claim form short and to the point. Highly recommend Trupanion for your pets.
Insurer: Trupanion
By: Sue
Excellent service
Very efficient and timely service.
Insurer: Trupanion
By: Brandon