Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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So glad pug has Nationwide
It’s so easy to submit claims and customer service is great!
Insurer: Nationwide
By: Amy
Great experience with Healthy Paws!
This is the first time I've had to use my insurance for my cat Gracie. She had an unexpected illness and had to be taken to the emergency room. Healthy Paws paid my claim really quickly and it was so easy! Their customer service is fast and attentive. I highly recommend this company! Thanks Healthy Paws!!!!
Insurer: Healthy Paws
By: Amy
Excellent
If anyone is looking for pet insurance I always recommend Nationwide from family members to coworkers! Filing a claim is fast and easy, they say give them at least 30days to review and process a claim but all mine have been completed in less than two weeks. We also used vetline a few time which is free to all Nationwide policy holders and received excellent service from them too! Super pleased with my service and I am at ease knowing my fur babies are covered!
Insurer: Nationwide
By: Brittany
Claim submission was easy
June is going great since her surgery Healthy and happy Customer service was helpful and claim submission was easy and quick.
Insurer: Nationwide
By: Joley
Amazing
Nationwide has been amazing with both of my rescues. There were unexpected surgical cost and diagnosis that would have cost us a few thousand and Nationwide helped curve this cost tremendously. Not to mention any time I call whether it be to add a pet or questions about policies they have always been great and seem genuinely interested in getting our pups the best care.
Insurer: Nationwide
By: Marquita
Best Pet Insurance Around
This is first time purchasing pet insurance and we did a lot of research and found many many great reviews about Nationwide. When my employer offered pet insurance I signed up immediately. I could not have made a better choice. My Cooper is not a dog, he is our furbaby. When we decided to get a dog, we knew he would get the best possible care from us. Nationwide has helped us to do this. I cannot tell you how many people I have told about Nationwide, not only for great plans, but how great everyone is at the company. When I have called,no matter who i speak to, I always know my Cooper's health is their main goal. Not only asking how I am, but asking about Cooper. This past year Cooper had ACL surgery and of course we were worried about his outcome. Nationwide took the worry away about the cost and allowed us to concentrate on his recovery. Thank you so much for being a company who truly cares!!!
Insurer: Nationwide
By: Deirdre
Nationwide Gets It!
Nationwide is very professional and prompt!
Insurer: Nationwide
By: Rev.
Nationwide is such FANTASTIC pet insurance!
This insurance is top-notch and well worth the cost. They are timely, fair, and always pleasant whenever I have had a question. All policy maximums are clearly stated in your policy documents, so there are no surprises. They will also help you if you ask about your policy limits at customer service. I am SO GLAD that I have my pet insured through Nationwide. They have been a lifesaver and given me great peace of mind.
Insurer: Nationwide
By: Kimberly
I think everyone should get pet insurance through Nationwide
Since joining Nationwide a few years ago through work for our first beagle, the claim process has been very simple. We fax the claim and usually within 2 weeks we are reimbursed. We've saves hundreds of dollars. We now have our 2nd beagle on the program. I highly advise everyone to do the same.
Insurer: Nationwide
By: Bill