Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I am so grateful for your reponse, your personal caring, and for the most part, the efficiency with which I have been reimbursed
I would have had to rob a bank when Zainah was hit be a car----if it wern'e for you. One comment--I am not as comfortable with the new format on the website for retrieving information about claims. AND__PLEASE, could you add the Provider to the statements you have---It can be so confusing not to have the provider identified. And I have referred aobut 10 people to Nationwide. Thank you so very much. Claudia
Insurer: Nationwide
By: Claudia
Easy and efficient
Easy and efficient
Insurer: Trupanion Canada
By: Laurel
The staff at Trupanion has always been very supportive to me when I am going through some rough times with Sasha as she aged with ongoing health issues.
The staff at Trupanion has always been very supportive to me when I am going through some rough times with Sasha as she aged with ongoing health issues.
Insurer: Trupanion Canada
By: Joan
Great experience
Very fast and easy process!
Insurer: Trupanion Canada
By: Leanne
A stressful situation made easier
The process was very easy especially as the Emergency vet was able to direct bill, which helped a lot during a very stressful time! Even when I had to submit additional expenses from the event it was very easy to navigate through with the reimbursement being direct deposited within a couple days.
Insurer: Trupanion Canada
By: Brittiany
Excellent service!
Excellent service!
Insurer: Trupanion Canada
By: Bonnie
She was great.
She was great. Friendly and helpful.
Insurer: Trupanion
By: Alex
While I have not yet had to use the insurance I find it comforting that it is easy to get a real person on the phone when I have a question.
While I have not yet had to use the insurance, I find it comforting that it is easy to get a real person on the phone when I have a question. They are always polite, knowledgeable, and helpful.
Insurer: Trupanion
By: Dr.