Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Such quick and great service!
Our claims are always processed so fast. We have 4 pets insured with you. I did hear State Farm is getting into this arena and they have a company paying the claim while at the bet’s office sometimes. Would be great if you all tried to do this instead of a reimbursement process. Overall, very happy with your company!
Insurer: Nationwide
By: Jeanine
No hassle claims. Just provide the necessary documentation and you are good to go.
Excellent service I am very satisfied with the policy. Thank you.
Insurer: Nationwide
By: Cassia
Filing a claim was easy and fast!
Filing a claimed with Nationwide was simple and fast! The response was also quick. I am so happy with the results. I called a couple times as well to get informed of my policy as it was the first time I had to deal with insurance the persons that answered were so helpful and caring. I would definitely continue to have insurance for my fur baby worth it!
Insurer: Nationwide
By: Nallely
Fast claim response.
Excellent service.
Insurer: Nationwide
By: Linda
They take good care of our Sadie!
When you own Great Danes, one of the first things you learn is that they can be expensive. Everything is bigger, especially vet bills. We’ve had insurance on Sadie for over 6 years and they are always very prompt on claims, easy to get a hold of if you have any questions and super quick on their claims. We’re on our 5th Dane and don’t know what we’d do without this pet insurance.
Insurer: Nationwide
By: Kenneth
Reassuring
Very easy to submit claims via an app. I appreciate the simplicity. It’s such peace of mind to have insurance on Max. Thank you.
Insurer: Nationwide
By: Kristin
Nationwide Pet Insurance Makes It Easy
I have been skeptical to buy pet insurance because having worked in a vet office years ago I had seen horror stories of folks trying to get reimbursed for their claims. I am elated to say this was 100% NOT the case with Nationwide. After my dog's surgery Nationwide made the filing easy and walked me through every part of the claims process. I was reimbursed quickly as well. I am a fan! Thanks for providing great service so that we pet owners can focus on taking care of our 4 legged family members!
Insurer: Nationwide
By: Jennifer
Knowing that we had Nationwide saved us from panic when our dog got injured.
We could tell our toy poodle was in pain and she cried whenever we tried to pick her up. Our regular vet sent us to the emergency vet hospital for the diagnostic work that she needed. After an MRI, she was diagnosed with a herniated disk and had to have surgery. The vet bills were mounting, and I was starting to panic because it was getting very expensive. After a deep breath, I remembered I had Nationwide Pet coverage and the relief was immediate. We could then concentrate on getting our dog well. She has recovered 100%. Nationwide paid our claims promptly, and without any glitches. Fantastic company! I recommend them highly.
Insurer: Nationwide
By: M.
Not happy
My French Bulldog ripped her vulva from repeated scooting. She has allergies. She scratches everything & gets yeast in places! The vet suggested cutting back the wrinkles and skin folds to alleviate moisture and yeast. Nationwide decided her wrinkles are a congenital Defect and refused to pay for the surgery. I could not afford it but had to have it done for the sake If my dog! Nationwide will find a way to twist the symptoms so they fit in the fine print of a congenital defect to avoid paying for surgery. I just got a new puppy and am shopping around for a different insurance company for her. That really sucks.
Insurer: Nationwide
By: Laurie