Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Very easy process
I am grateful for Nationwide pet insurance. Took my dog to the vet twice this month for illness, and it was not cheap! I love that I can file my claim by just taking a quick pic on my phone and answering a few questions. Very simple and the claim was paid within a week! Very quick and simple!!
Insurer: Nationwide
By: Patricia
Good job!
Overall pretty great service with fast response!
Insurer: Nationwide
By: Luyi
Bulldogs LOVE Nationwide!
I've had Nationwide now for almost a year. My Victorian Bulldogs have My Pet Protection+Wellness. Not only does Nationwide make it easy to submit claims (through mobile app or desktop), but they also process the claim quickly! Most claims are paid and in my account within the same week of seeing the vet. Highly recommended!
Insurer: Nationwide
By: Jennifer
Choose Another Insurance Provider
Nothing but a bad experience! They will grasp at straws to not pay out a claim. Firstly, the agents you talk to have no idea why a claim would be denied (but you cannot speak to an Appeals Specialist for some reason). Once you finally get an answer to what info they need to put through an appeal they change what info is needed. I was basically brought to tears near the end of a week long battle because my vet would email them asking what info they needed and they would not respond. When I would call they pinned it on my vet not providing information... WHAT INFORMATION? Even there own agents don't know what info they need to approve/appeal a claim. Long story short: my dog had pre-existing skin problems he needed antibiotics, no worries, I follow the rules. I never submitted those invoices. During the 30 day wait period he went in for puppy vaccines and the vet inquired about his stool. I said it was a bit soft and she said it was due to vaccine. Fast forward 9 months later I submit vomiting and diarrhea claims in and they are all denied. Every time I proved to Trupanion that the trips after the 30 days were not related they came up with new wild goose chase. They are not helpful, each agent with give you different information. My vet was even baffled after he called in to find out how to solve this. There are no exact guidelines and everything is a grey area. Good Luck! I filed an appeal and cancelled my insurance and am now saving monthly on my own for an emergency.. I also filed a complaint with the BBB.
Insurer: Trupanion Canada
By: Connie
Excellent Pet Insurance
Trupanion has been insuring my dog since the first day we brought him home. Their customer service is the friendliest and most knowledgeable that I have come across. Their claims processing turnaround is very quick. I highly recommend them for your pet.
Insurer: Trupanion
By: Virginia
Stress Relieving Ease of Care
My poor kitty has been undergoing some persistent digestive issues and we've had a number of visits to find the problem and the right treatment. Nationwide has processed each claim swiftly, communicated and reimbursed each claim fast to ensure while I'm caring for my baby, I'm not having to worry about Nationwide taking care of me.
Insurer: Nationwide
By: Allan
SEE BELOW
My dog Jeets was rescue. I purchased your insurance as precaution. Six weeks into his arrival Jeets started having a mild seizure which after 10 minutes became a full blown seizure. He was diagnosed with seizure disorder. He's currently on medication and thank God his disorder in under control. You, ASPCA was there from day 1. You made our life's less complicated by making the the process simple and very easy to make a claim. I really stand behind your services and highly recommend it to every pet owner I meet. I could not have managed the added expense of helping our beloved dog. Thank you is not enough. I am so grateful.
Insurer: ASPCA
By: Santo
Best Pet Insurance
This has been the best experience having this Pet Insurance for Cooper!! I had NO idea my boy was going to have so many issues at his young age, but I'm so glad I got Nationwide behind me! I don't like having to take Cooper in to the Vet so often, but my gosh he's got so many issues. I have read a lot of reviews and a lot are mixed. So far I have had nothing but positive things to say and just hope I don't over use my policy. Thank you Nationwide!!!
Insurer: Nationwide
By: Robin
Nationwide Pet Insurance is a blessing to our family.
I cannot say enough great things about this pet insurance. I have been telling all of my loved ones about it! Submitting claims is easy and processing is always fast. Thank you Nationwide for giving my family peace of mind.
Insurer: Nationwide
By: Yanique
So quick and easy!
Third time was a charm! The first two pet insurance companies that I tried were such a hassle to deal with. Healthy Paws makes it so easy! Just download their app... when you have a new claim just take a picture of the invoice through their app and hit send. You will receive emails saying they have received your claim, then another that they are reviewing it, then a final one saying it’s been completed. At that point they will either send you a check for reimbursement or you can have it direct deposited into your account. Healthy Paws has always been very fair with reimbursement. It is such a quick an easy process... I highly recommend Healthy Paws for your fur babies!
Insurer: Healthy Paws
By: Leila