Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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worth it
Very responsive customer service and customer relations. Excellent at reimbursement in timely manner and educating customer about pet care and services available.
Insurer: Nationwide
By: carol
Great Investment For Pets
I got the $650 Wellness for my new pup. Embrace reimbursed everything needed for shots, etc. Program works as described. Took about 2 weeks as expected. Also, customer service keeps you abreast of the process. Thanks, Embrace.
Insurer: Embrace
By: Stephen
Nationwide tries to get you to leave when you pet gets older by increasing rate over 100%
We have had Nationwide formally VPI for over 14 years we recommended it to many people. When our pug turned 14 the policy rate doubled. We understand yearly rate increases but 100% increase is unaceptable. It feels as if Nationwide would like us to say its too much and cancel the policy and that is bad business. We now will not refer Nationwide to anyone and make sure we tell everyone about this. The days of Nationwide being the only insurance is long ago and we will look around for other policys from diffrent companies for future pets and NEVER use Nationwide again. Very shotty business practice and just a crappy thing to do.
Insurer: Nationwide
By: Linda
Best decision ever!
This company has really been amazing to me and my fur baby. Quick and easy claims/returns process. They even checked in to make sure my pup was feeling better!
Insurer: Healthy Paws
By: Marissa
Friendly customer service and good plans
Friendly customer service and good plans
Insurer: Trupanion
By:
Two thumbs up!
Love the clear and speedy communication from Trupanion! Claim turn around was so fast.
Insurer: Trupanion
By: Lauren
My claims and customer service reps have always been kind compassionate and processed claims quickly.
My claims and customer service reps have always been kind, compassionate and processed claims quickly. Always a joy to interact with a Trupanion Rep.
Insurer: Trupanion
By:
Stephanie was wonderful!
Stephanie was wonderful!!
Insurer: Trupanion
By: Cindy
Best pet insurance ever!!
The response from Trupanion was immediate and the claim was paid within two days. Just amazing...Signing up for this insurance was the best thing I ever did for my cat. I never have to worry about vet care for her. Thank you...
Insurer: Trupanion
By: Diane