Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent!
Embrace made an extremely stressful situation much less so. They were so helpful when our dog's opthomologist's office was dragging their feet about getting our claim forms back to us. The app is so simple to use, and our claim was processed extremely quickly. I highly recommend!
Insurer: Embrace
By: Tiphanie
Efficient, Honest and Caring
Five weeks ago, our 10 year-old Springer tore her rear knee ACL so badly it disconnected. She needed reconstruction surgery. We were incredibly stressed about her safety, our ability to care for her when she came home, and also the cost. It has been so much easier than we expected, largely because of Healthy Paws Health Insurance. When I called them to check coverage, they assured me that unless it was a pre-existing condition, there would be no problem. They told us not to worry, that Healthy Paws was there to relieve us of stress, not increase it. Since our girl has been insured since she was less than a year old we were relieved. The surgery was expensive, and we were reimbursed exactly as we hoped, within days of submitting the bills. We have enjoyed their efficiency and courtesy for ten years of mostly mundane and minor health issues (foxtails, UTI infections, allergies...) Their processing system is extremely streamlined and user friendly. We find their newsletters informational. And their customer service all these years has convinced us that they actually care about our girl. They have never let us down, but this time they really had our backs - and we deeply appreciate it. If you are thinking of getting pet insurance, look no further than Healthy Paws.
Insurer: Healthy Paws
By: Anna
Fast, Responsive and Friendly
Healthy Paws kept me informed of what was needed to complete the claim for my dog. Once all of the paperwork was submitted, the claim was issued within 24 - 48 hours. They also followed up to see how my dog was doing after surgery.
Insurer: Healthy Paws
By: Jan
Thank God for Embrace
Our Frenchie was diagnosed with GME just after her 2nd birthday, and has been on a regime of chemo and steroids for 6 months. She's responded well to treatment and is active, alert and happy. Embrace never flinched through any of the costs for diagnosis and treatment. This is our 3rd dog with Embrace insurance, but the first with serious health challenges. I've looked at other pet insurance providers but their coverages for serious illness often have individual limits which are much less than the policy maximum, and they don't provide the comprehensive coverage when you need it most. Embrace's customer service is outstanding. I have been a policyholder for almost 15 years.
Insurer: Embrace
By: David
Healthy Paws is the Best Pet Insurance Company!
I am so glad I got pet insurance from Healthy Paws for my dog Kiwi, half German Shepherd/half Boxer. They are amazing! They make filing a claim very easy and claims are completed and paid out quickly. They have covered all my dogs needs, including biopsies, hip dysplasia, ACL repair surgery, physical therapy, acupuncture, and even stem cell therapy! I even got contacted by them to check on my dog’s well being! Kiwi is my service dog, but also my best friend! I don’t know what I’d do if I didn’t have Healthy Paws!!
Insurer: Healthy Paws
By: Tracy
Made a difficult time much more easy to deal with!
We have been a Healthy Paws member since 2015 and to date they had provided us with easy reimbursements for general care with minimal issue. Our 16-year old shih tzu was unfortunately diagnosed with melanoma in March 2020, and Healthy Paws helped alleviate a lot of stress during what was an already emotionally and financially trying time. Their phone associate, Caleb, made sure to answer all my questions, and they worked with both the vet and oncologist to make sure we were taken care of. We have in the past, and will continue to recommend Healthy Paws to other pet parents.
Insurer: Healthy Paws
By: Michael
Nationwide is a caring companhy
Great claims service, customer response service and overall a pleasure to do business wikth.
Insurer: Nationwide
By: Lucian
Less Worry
Very responsive phone and internet service. Took the worry out of the issue.
Insurer: Trupanion Canada
By: Jessica