Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Very exceptional customer service!
Very exceptional customer service! I felt heard and understood.
Insurer: Trupanion
By:
Final Days and peace of mind
So happy with company and its help with my best pal in his final days
Insurer: Trupanion
By: Charles
sunday morning and agent ready!
sunday morning and agent ready!
Insurer: Trupanion
By:
I have had an amazing experience with trupanion.
I have had an amazing experience with trupanion. They are so friendly, Caring and Understanding. They make the experience smooth and painless.
Insurer: Trupanion Canada
By:
Great service !
Always prompt and helpful when needed...
Insurer: Trupanion
By: Suzanne
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By:
Quick and generous response
very prompt and responsive
Insurer: Trupanion
By: Susan
10 out of 10
Always fast efficient service.
Insurer: Trupanion Canada
By: Cheryl
Trupanion comes through for Faith!!!
I took my Yorkie Faith to the Emergency Hospital with vomiting and abdominal pain and I was very worried about her. As always Trupanion was there to process my claim within five minutes!!! I am so impressed with their service in time of need in a very stressful situation. Luckily the Veteranian was able to calm my fears with bloodwork and a urinalysis which were both normal. She gave Faith an injection for her nausea plus medication for her abdominal pain and an antibiotic. Faith recovered quickly at home. I would highly recommend Trupanion for any pet owner and they do exactly what they say in their policy. I will never own a pet without this health insurance ever again ??
Insurer: Trupanion Canada
By: Charlene