Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best pet insurance around
I have a 10yo German Shepherd and nationwide pet insurance has been the best decision I have taken after adopting my dog. It gives me a great piece of mind, their customer service is great and their reimbursement are fast. I can definitely recommend it.
Insurer: Nationwide
By: Giulia
I am SO thankful for Nationwide Pet Insurance!
Nationwide staff are so supportive and the turnaround is amazingly quick and easy!
Insurer: Nationwide
By: Julie
Improved online claim
The new online claim submit system is really nice and the process for filing claims has been much easier than before. Their process time can take several days from filing to their decision making, and then additional 2 days or so for the bank transfer. If I disagree with their decision I can request a review but that would take 30 days and in the meantime all processings of consequent claims will be paused until the questionable one got resolved. Luckily, timing is not a big concern for us now since our cat mainly had minor issues that needed to be taken care of.
Insurer: Nationwide
By: Li
Don’t. Bad idea . They care more about your money then they do your pets
Bad idea. Don’t bother with them. They care way more about your money then they do your loved ones (pets).
Insurer: Pets Best
By: Henry
Why did I was so long to get pet insurance?
Why did I was so long to get pet insurance? Healthy Paws made the process a breeze! They are not only affordable, but the claim was processed and payment sent so quickly I was thoroughly satisfied. Not only that, they followed up to see how my pup was doing after being bitten by a rattlesnake. She's doing just fine, but sadly still sticking her nose where it doesn't belong. We're watching her more closely now!
Insurer: Healthy Paws
By: Debby
Very exceptional customer service!
Very exceptional customer service! I felt heard and understood.
Insurer: Trupanion
By:
Final Days and peace of mind
So happy with company and its help with my best pal in his final days
Insurer: Trupanion
By: Charles
sunday morning and agent ready!
sunday morning and agent ready!
Insurer: Trupanion
By:
I have had an amazing experience with trupanion.
I have had an amazing experience with trupanion. They are so friendly, Caring and Understanding. They make the experience smooth and painless.
Insurer: Trupanion Canada
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