Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great fast responses.
I like the prices, quick responses and friendly service.
Insurer: Nationwide
By: Rick
Great customer service! Making a claim is easy and fast!
Great customer service! Making a claim is easy and fast!
Insurer: Nationwide
By: Robin
I wish you did human health insurance!
It shouldn't be a novelty to have a company do exactly what they promise but I am always astounded by the efficiency, ease and speed with which Nationwide settles its claims. Usually these are for well visits, and preventative treatments. This time however one of our dogs impaled her foot on a metal spike, which some idiot had dumped in the woods, on her daily run at the very start of the corona lockdown. Two surgeries and 38 visits to the vet later, her bills were over $4000. I submitted the claims in two batches. Each time minus my deductible I was reimbursed in full directly in to my bank account within eight business days of my mailing the claims. I could check at any time for the status of my claim online and the final explanation of benefits was crystal clear. I called midway through her treatment to speak to customer service to check if I could submit a claim before her treatment was complete. I was put through to a representative immediately who was able to answer my question. No putting on hold for 15 minutes and then being told no one was available at this time. No one questioned my claim, asked for it to be resubmitted, said it wasn't pre-approved, said it was out-of-network, said it was unnecessary treatment or basically came up with any excuse they could to justify not reimbursing my claim under the average for which I had in good faith paid my premium. And this was all during the corona pandemic shut down. Imagine if human health care in this country was run in the way that Nationwide runs its pet insurance. Yes the premiums seem a lot each month - we have four pets under it - especially when everyone is injury free and healthy - - but I would recommend Nationwide every single time. They don't make excuses. They do exactly what they say they will. I love them!
Insurer: Nationwide
By: Pom
Strange Review
It was interesting how unorganized everything was. I had our first claims last year, no issue. Then this year, after waiting for 30+ days, was requested for medical records back a full year. Then 30 more days to review, then a note that 30 more days were needed. I'm also concerned on the letter received that some issues were no longer covered since there was no proof it was cured, however Nationwide has all his records and you can clearly see they are no longer issues and as such, for the second requirement, longer than a year ago. This is a little concerning.
Insurer: Nationwide
By: Yvonne
Great, fast response!
Nationwide has been excellent. Great response time to claims, easy to contact. So glad my pup is insured with them!
Insurer: Nationwide
By: Sara
Excellent service
They really provide the service they say they will provide. No hassles. No arguing. They have processed every claim with ease.
Insurer: Nationwide
By: Meredith
Excellent service and fast response
Response is fast and fair. Highly recommend this service.
Insurer: Nationwide
By: Ann
Excellent service!
This was my first time needing to use my pet insurance and all I can say is thank God I chose healthy paws! They were so easy and helpful during such a stressful time ! Thank u so much !
Insurer: Healthy Paws
By: Karlen
I am so glad I have Nationwide's Pet Insurance, it has been really helpful.
The price is fair. When I make a claim, I just take a picture of the appropriate documents and send them in. It couldn't be any easier than that. Their customer service is great and I have had no issues with them at all. I recommend it to all my friends and family that have pets.
Insurer: Nationwide
By: Kyle
Have been so happy with Nationwide!
I have been so happy with Nationwide. They are easy to deal with and I have used them for the past 4 years for my pets.
Insurer: Nationwide
By: Erica