Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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One & Done - Every Time
Nationwide has served both my dogs well for several years now. Excellent customer service across the board - phone, web, you name it. Underwriters complete my claim within a business week and I am reimbursed shortly after. Highly recommend!!!
Insurer: Nationwide
By: Britt
Grateful to have this insurance.
My experience with Nationwide and their predecessor has been I save by buying the insurance, have piece of mind my dogs will be cared for and each time of the few there has been any help needed, I've been treated with respect by those who understand what is needed to answer my questions or take care of my challenges. I do recommend you.
Insurer: Nationwide
By: Stuart
So far Nationwide has delivered as promised!
Yes, you have very responsive.
Insurer: Nationwide
By: Nan
Excellent Insurance
We are very happy and satisfied with Nationwide—excellent customer service as well as timely and accurate response re inquiries, processing and payment of claims, etc. Keep up the good work.
Insurer: Nationwide
By: Garry
Fantastic, easy-to-use pet insurance
I wasn’t expecting to make a claim so early in my pup’s life, but I was pleasantly surprised by the comprehensive coverage, ease of making a claim and excellent customer service. It is such a relief to know my babies are covered. Thank you!
Insurer: Nationwide
By: Stephanie
Very Good Service
Overall Very Good Customer Experience
Insurer: Nationwide
By: Liza
Nationwide Per Insurance Provides Great Service
we have received great service since signing up with Nationwide Pet Insurance. Our pet has received the best care available each and every time.
Insurer: Nationwide
By: Carl
Knee problem
have been a customer of Nationwide Pet Insurance for 25 + years and have been very satisfied with the services.
Insurer: Nationwide
By: Margaret
Been very helpful. Very appreciative.
Having insurance on my dogs has been very helpful. Your site to submit a claim is very easy to manage. Never have had any issues when it comes to insurance on my puppies thank you.
Insurer: Nationwide
By: John
Caring and Responsive To Claims
Thank you for being very responsive and timely with addressing claims. My vet has had no issues submitting claims and the Nationwide team has responded promptly. I appreciate the good service.
Insurer: Nationwide
By: Marc