Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide has been fantastic with reimbursements on my Baby Teddy's medical expenses.
My boy Teddy has had a rough year and thanks to Nationwide Pet Insurance it has eased mom's anxiety money-wise. Whenever I've needed their advice they have always been there for us.
Insurer: Nationwide
By: Debra
Thankful for Nationwide and the peace of mind they offer for my Max!
This is my first experience having pet insurance. I am hopeful I never need to use it for something serious, but find it comforting to know it is available. The claims process is very easy and moves quickly.
Insurer: Nationwide
By: Laura
This insurance program is transparent
This insurance program is transparent. No surprises with respect to what they will cover or won't. Customer service treats you with respect.
Insurer: Pets Plus Us
By: Stacy
Thank you for reaching out to follow up on Bandit's recent boo-boo. He has fully recovered!
I appreciate your interest in my fur baby and his recovery. Thank you.
Insurer: Nationwide
By: Kimberly
So Happy with Healthy Paws
Highly recommended! My rescue dog required hip surgery, and Healthy Paws took care of 90% of the total bill. Processing a claim is as easy as uploading an image of the bill, and they followed up to make sure everything went well and that my dog was doing well. I cannot recommend highly enough.
Insurer: Healthy Paws
By: Ian
I am pleasantly surprised at how easy it is to file claims AND I am reimbursed within 2-3 weeks!
When we signed up for pet insurance I was expecting it to be complicated to file claims with long waits in between reimbursement checks but is pretty easy to file claims, receive an EOB followed by the reimbursement check.
Insurer: Nationwide
By: Lisa
I am beyond grateful and happy that I purchased Embrace Pet Insurance for my 2 Golden Retrievers!
I cannot express enough how happy I am with the prompt re-reimbursement AND the hassle free of submitting my claim and how much Embrace paid! The day of my dogs accident was the worst day of my life. I actually forgot that I even had pet insurance so when I was charged for the surgery and ICU overnight care, as much as I knew I was going to have to drain my savings I did not care because my dog was alive. When I had a chance to calm down, when my Cali was improving day by day, I then remembered I had pet insurance. Still I had no idea how easy the process was to get reimbursed and the amount was a HUGE burden off my shoulders. Thank you so much Embrace Pet insurance, I am def. going to tell ALL my pet owner friends that they HAVE to get a policy thru you!!
Insurer: Embrace
By: Melanie
Nationwide Review
Great costumer service
Insurer: Nationwide
By: Elizabeth
You’re awesome
Have exceeded our expectations
Insurer: Nationwide
By: Suzette
The Best
It has been almost a year since we purchased our Nationwide Pet Insurance. We appreciate the excellent customer service and how quickly claims are processed. Thank you for taking great care of Noa!
Insurer: Nationwide
By: darlene