Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I will always choose Healthy Paws to cover my pet!
I cannot say enough about Healthy Paws. When I first adopted my dog from the shelter (my first dog) I never really considered getting pet insurance. After the first dew-claw tear after playing frisbee I decided that I should probably look into it with such an athletic dog. After doing some research and asking around I was referred to Healthy Paws by my coworker and let me tell you: BEST. DECISION. EVER. I find that the price is very reasonable for the exceptional customer service. These guys are VERY responsive, quick, and easy to work with. I wish human insurance companies were as diligent about customer service. To top off the great service, the company’s mission to help animals in need just makes choosing Healthy Paws an easy decision. The quality of life my dog has is optimal because of this company. Mozart and I thank you Healthy Paws!
Insurer: Healthy Paws
By: Molly
Always available, very clear with answers to questions, can count on the insurance to cover the insured costs.
Very good communication, all questions addressed, and all expected veterinary expenses covered.
Insurer: ASPCA
By: Margaret
Great service and no hassle
Excellent service and no hassle
Insurer: Nationwide
By: Susan
NW works hard to see I get my monies worth paid for everything he’s covered and reimbursement comes in on time or even earlier
I have recommended Nationwide Pet Ins many times. I especially like they make it easy to apply and answer questions quickly. I’m about to insure a new puppy I recommend picking the highest tear which covers everything plus it’s good to have just in case something unexpected happens, because we never know. And get reimbursed fast and easy to send in.
Insurer: Nationwide
By: Nancy
Nationwide is very caring!
Nationwide worked very quickly to reemburse me for my dog's medical treatment. They then followed up with an email to check on his condition. I repeat, they're very caring!
Insurer: Nationwide
By: Ellen
Wonderful insurance!!
I love Nationwide Pet Insurance! It works great and the customer service people are terrific!
Insurer: Nationwide
By: Amy
Great reimbursement without hassle
I only have one big recommendation, get your puppy immediately in this plan and include the wellness plan. It has paid of for us. We have 2 labrador dogs and when smaller they had their “eating” accidents. Like swallowing a small ball on the beach from a smaller dog. It seemed to never end to visit the vet with these tedious accidents and the bills were big. The only disappointment was that this year the insurance rate went up quite a bit by 30% or so. No warning letter so that was not so great. At least explain to client that this is coming up, because the rates are substantial now. Still worth it. Very easy to submit bills through the phone app and never a dispute which is so time consuming to handle. Conclusion: for sure get this policy.
Insurer: Nationwide
By: Sandra
Great reimbursement without hassle
I only have one big recommendation, get your puppy immediately in this plan and include the wellness plan. It has paid of for us. We have 2 labrador dogs and when smaller they had their “eating” accidents. Like swallowing a small ball on the beach from a smaller dog. It seemed to never end to visit the vet with these tedious accidents and the bills were big. The only disappointment was that this year the insurance rate went up quite a bit by 30% or so. No warning letter so that was not so great. At least explain to client that this is coming up, because the rates are substantial now. Still worth it. Very easy to submit bills through the phone app and never a dispute which is so time consuming to handle. Conclusion: for sure get this policy.
Insurer: Nationwide
By: Sandra
Best Pet Insurance
Pet insurance for our puppy but has been 100% worth every penny.. Claims are easy to submit and customer service is great.
Insurer: Nationwide
By: Paloma
We've been loyal customers for over a decade. You all take excellent care of our pets and us!
Will always have my pet's health covered by Nationwide. The best coverage for the best price and unbelievably quick and accurate service!
Insurer: Nationwide
By: Laura