Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great experience! Super helpful
Phenomenal service
Insurer: Nationwide
By: Ronald
Thank you Nationwide
I was skeptical about purchasing insurance but glad I did. It was easy to submit claims and FAST reimbursement of expenses. I just wish you would ease up on pre-existing conditions that were diagnosed over a year ago. Other than that I am grateful I have such great pet insurance
Insurer: Nationwide
By: Dee
Quick
I am a very long time Pet Insurance client of Nationwide. I have been satisfied with their service over the years, but this year is the fastest I have ever received my claim payments. I love that they have adjusted to online claim payments and quicker processing! Thank you!
Insurer: Nationwide
By: Danielle
Ease of process
We got our Baby Belle in the winter of 2020 as a puppy and knew she had some upcoming expenses. Nationwide Pet Insurance has been quite the benefit as she’s been the the vet a few times already - some planned trips and some unplanned trips. Thankfully, Nationwide has been on our side through the whole process!
Insurer: Nationwide
By: Sara
Amazing financial help that reduces the worry of having a sick pet!
Nationwide (Pet Insurance) has been spectacular in not only easing our financial worries of the cost of treating our pets' illnesses but also in how easy it is to do! I have recommended this service to every pet owner I know and will continue to do so in the future. Thank you so much! Not only from us but from our 3 kitties as well.
Insurer: Nationwide
By: Damian
One of the best things we did upon getting our dog was sign up for Nationwide Pet Insurance
We got our dog, Chef, at 7 weeks old and the first thing we did was sign up for Pet Insurance. It was the best thing we've ever done! The vet costs in a dogs first year of life can add up very quickly. Nationwide covered all of chefs vaccinations, check-ups, etc He recently had emergency surgery and Nationwide covered the majority of the costs, no questions asked. We will forever be a Nationwide customer! Also, the representatives we talk to on the phone every time are an absolute pleasure to speak with.
Insurer: Nationwide
By: Krystle
Life savers
Nationwide covered my dogs entire emergency surgery. As they do most people, my dog means the world to me and nationwide was there to help me when I needed it most. Speedy reply on the claim and no hassle or questioning. I’m so happy I went with this company
Insurer: Nationwide
By: Lance
Satisfied
Since Nationwide took over the processing of claims is faster. Access to information is easier. Thank you for your concern for Max, but his visit to the vet was for his annual checkup and everything was fine.
Insurer: Nationwide
By: Anne
Molly's "ACL" surgery
The process of putting a claim in for our dogs surgery last week could not have been easier. The response time was quicker than expected and helped with the anxiety of the cost. Thank you!!!
Insurer: Nationwide
By: Gayle
Glad I Enrolled My Pets
Nationwide has always handled my claims and questions with speed, professionalism, and fairly.
Insurer: Nationwide
By: Donna