Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best Pet Insurance Program Available
We have two lovable mutts insured with Nationwide, who also insures our home and vehicles, and we absolutely couldn’t be more pleased with the service we’ve received through the years from this company. Their communication is excellent, their claims processing is fair, accurate and prompt, and their customer representatives are courteous and professional.
Insurer: Nationwide
By: Susan
Best (Pet) Heath Insurance Ever!
Very friendly, courteous and helpful customer service. Easy to place claims and fast claim resolution times.
Insurer: Nationwide
By: Mala
Making claim reading easier
Nationwide has courtesy staff and the 24 hr vet showed compassion when my emergency took form
Insurer: Nationwide
By: Stanley
This is the best pet insurance I’ve had
This is the best pet insurance I’ve had thus far. It is very reasonable in cost and the reimbursement rate is excellent. They are very courteous friendly and wonderful customer service. They are expedient with reimbursement. I’m very happy with the service I have received.
Insurer: Nationwide
By: Denise
You guys are amazing; thank you!!!
Ease of service, quick response time.
Insurer: Nationwide
By: judy
Unbelievably efficient and professional service!
I am beyond impressed with the attention and efficiency! Brady and I are so pleased to have this insurance!!!!
Insurer: Nationwide
By: Jodi
Best Pet Insurance
We signed up for Healthy Paws within a week of adopting our mixed breed dog from the Humane Society. Our dog was a healthy pup, and we actually didn't have to file a claim with Healthy Paws for the first two years but we felt secure knowing that if something unforseen were to happen we were covered. I did a ton of research online prior to selecting Healthy Paws, and I couldn't be more pleased with our decision to choose them for our pet insurance needs. Our dog is now almost 4 years old, and he has been going through a bad bout of illness over the past few weeks. He has been in and out of emergency rooms, and has required expensive tests and procedures such as x-rays and ultrasounds. Additionally, he had to have major abdominal surgery last week. Healthy Paws covered 90% of all of this. We had to file multiple claims, and they reviewed and approved all of them within a few days. We are so grateful to have Healthy Paws to ease some of the financial burden of caring for a sick pet. Healthy Paws allows us to focus on our dog's wellbeing rather than worry about expensive treatments. If you're looking for pet insurance, I strongly recommend Healthy Paws. It's better to have them, and not need them than to need them and not have them.
Insurer: Healthy Paws
By: Shivani
Almost a 10.
For the most part, I've recieved excellent customer service. There was one time I called just to inquire on my policy and the specifics of what my policy covered and did not cover, the representative was rude, short and unhelpful that after "the conversation", I called back to talk to someone else because my questions was never answered and she made me feel like she never even wanted to take the time to listen to me before saying she couldn't help me. The 2nd time I called, the representative helped me and answered all my questions and it only took less than 5 minutes for the entire phone call. I would have given you guys a full 10, if it wasn't for that one experience with the rude representative because as I've stated before, I've recieved excellent customer service other than the example previously stated.
Insurer: Nationwide
By: Kat