Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Very helpful and kind
Very helpful and kind
Insurer: Trupanion
By: Roberta
Easy processing and clear information.
Easy processing and clear information. Reimbursements are usually very prompt.
Insurer: Trupanion
By: Cathi
Emilee very helpful and no stress.
Emilee very helpful and no stress. Quick return on our claim
Insurer: Trupanion
By: Laurie
good customer service and ease of payment and right amount of communication
good customer service and ease of payment and right amount of communication
Insurer: Trupanion
By: Deborah
Have a good experience to date with Trupanion
Have a good experience to date with Trupanion
Insurer: Trupanion
By: Adam
Haven't had any problems.
Haven't had any problems. Answered my questions throughly.
Insurer: Trupanion
By: Francene
Stephanie was extremely helpful and quick
Stephanie was extremely helpful and quick
Insurer: Trupanion
By: Gemma
Brenda F.
Trupanion Express at the veterinary's office has been such a blessing. They submit the claim, I pay my 10%, that simple. I love it. I have a dog that has needed a lot of surgeries and procedures and Trupanion has provided coverage without issue every single time. If I didn't have Trupanion, I would not have been able to afford to keep my dog. I would highly recommend Trupanion to anyone!!!
Insurer: Trupanion
By: Brenda
Always quick to answer the phone and very friendly and helpful.
Always quick to answer the phone and very friendly and helpful.
Insurer: Trupanion Canada
By: Aisha
Because dealing with Trupanion so far has been extremely easy.
Because dealing with Trupanion so far has been extremely easy.
Insurer: Trupanion Canada
By: Garry