Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I don't remember the girl's name that…
I don't remember the girl's name that took care of me but all I can say is she went out of her way 100% And even called me back when we got disconnected to make sure I received the claim and everything was done right I give her a five-star if I could give her 10 I would
Insurer: MetLife
By: Nycole Audet
We got an agent named Megan amazing service
We got an agent named Megan, she was amazing! She was knowledgeable about the plans and also very understanding and patient with my questions. It was comforting to know she has pets and understood my questions and concerns. She was also well versed on different breeds and what they would need.
Insurer: Fetch Canada
By: Nathan Barnes
Someone is available to speak with if…
Someone is available to speak with if you have questions. Claims are reimbursed in a timely manner.
Insurer: MetLife
By: customer
It was so easy with my dogs claim
It was so easy with my dogs claim. Each time Ai called everyone was great.
Insurer: Spot
By: Karen Gilstrap
When I called for information about…
When I called for information about filing the first claim I was given excellent information about was very easy to understand how to get it completed.
Insurer: MetLife
By: Lenora Hutchison
Great customer service
Great customer service. Great empathy during a hard time. Quick turnaround on claims. I appreciate you.
Insurer: Trupanion
By: Sarah
Easy peasy
Easy peasy - Simple definitions and plan comparison made the steps understandable and simple.
Insurer: MetLife
By: Kelly C
I was not informed that she would need…
I was not informed that she would need to have seen a veterinarian before they approved my application. In addition they changed me $75 and them sent an email stating what was needed. I explained from the very beginning that she is a rescue from a non family member who didn’t have any paperwork.
Insurer: Nationwide
By: Michele Wearins
I was very disappointed that I mislead…
I was very disappointed that I was mislead on my coverage when I signed up, the insurance is only for accidents and illnesses. It doesn’t cover wellness visit, vaccines or teeth cleaning. I had a hard time understanding the representative to go over my policy. I wouldn’t recommend them to a friend.
Insurer: Embrace
By: Marsha Stayer