Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Quick decision makers and resolution of…
Quick decision makers and resolution of our question.. Very professional..
Insurer: MetLife
By: customer
Customer service is always great
Customer service is always great, quick to answer, always friendly, short to no worth times, Karley was able to get out new pet added quickly and easily.
Insurer: Fetch
By: Lisa Somerville
Friendly, informative and very helpful
Friendly, informative and very helpful
Insurer: Nationwide
By: Lenny
Always responds on time with claims
Always responds on time with claims. I have never had a claim turned down. Good Job!
Insurer: MetLife
By: Terri Ulin
Kia answer all my questions ver polite…
Kia answer all my questions ver polite and professional
Insurer: Nationwide
By: Dawn Dagenais
Easy to use and quick response
Easy to use and quick response
Insurer: Fetch
By: Joel
Awesome Customer Service
My pet insurance claim was handled promptly and professionally. I am very satisfied with the ease of filing a claim on the app and Fetch’s ability to process it accurately and quickly.
Insurer: Fetch
By: Jane
Efficient and affordable
Spot staff replies quickly and are efficient. More affordable than other companies
Insurer: Spot
By: Barbara Howie
Worth it for me
I’ve had Trupanion insurance on my dog for 13 years and she has health issues. After my vet appointments they submit the claim right on site. I no longer have to submit them myself. It’s processed in seconds. I have a new rescue and will be insuring her as well.
Insurer: Trupanion Canada
By: Lori MacPhee