Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Glad We Found You
All questions were answered; customer service was professional, friendly, and knowledgeable. A refreshing breath of fresh air to find an insurance company that doesn't gouge you with high monthly premiums and customer service that makes you feel like a customer. Thank you!
Insurer: Prudent Pet
By: Jeffrey Kassel
Everyone I spoke with was very…
Everyone I spoke with was very professional, cheerful, and eager to help resolve this issue.
Insurer: Nationwide
By: Keith mallesky
I have had Pets Best for quite a while
I have had Pets Best for quite a while. I have filed claims over the years but this year my Springer has had an awful year health wise. Several large surgeries and issues in between. You have paid the claims and your customer service reps are always willing to help when I have questions. So glad I chose your company. Thanks
Insurer: Pets Best
By: Deb
fast response
fast response, clear communications, dependable
Insurer: MetLife
By: eric rojo
Stephanie Was Great!
Stephanie was wonderful; you can tell she's a true pet lover. A sweetheart to the very core! Thank you for helping me get Casper covered at such a reasonable price.
Insurer: Prudent Pet
By: ilovetemualso
I was very hesitant about getting pet…
I was very hesitant about getting pet insurance for our frenchie now had it but always had a furkid . After doing some searching and talking with one of your representatives who was very friendly I decided to get insurance from Metlife. I have submitted 3 claims and the refund it turnaround is awesome.
Insurer: MetLife
By: Debbie Gurrola
Fantastic Coverage and service.
Fantastic Coverage and service.
Insurer: MetLife
By: Joe Graeber
The customer service rep who answered…
The customer service rep who answered my questions was fantastic. I can't believe how quickly you processed and paid my claims. I have $0 deductible 90% coverage plan and I love everything about it.
Insurer: MetLife
By: customer
I have been having problems submitting…
I have been having problems submitting my records that Fetch ins needs. I have called several times. today I got in contact with Samantha she was great in helping me on what i have to do THANK YOU so much.
Insurer: Fetch
By: customer
Eric was able to walk me through the…
Eric was able to walk me through the various options so that I could obtain the best insurance for my pet.
Insurer: Nationwide
By: customer