Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Always happy!
MetLife claims processing are always prompt, no-hassle, and no-nonsense. I am always happy with my reimbursement totals! I recommend MetLife pet insurance to all my friends!
Insurer: MetLife
By: Emily H.
Good customer service
I have had to call a couple times recently about a claim and each time the agent was polite and helpful. I love when they ask how my dog is doing!
Insurer: MetLife
By: Erica
Customer service is the best
Customer service is the best. They listen and try and help with positivity and compassion.
Insurer: Fetch
By: MV
Always fast and efficient
Always fast and efficient. I actually like working with an insurance co...now if only medical was as simple.
Insurer: MetLife
By: Rena Ramirez
Price Hike and Poor Customer Service: Might want to shop around
In April of 2025 I purchased a policy with this company, online. The deductible for the plan was 1000. Since purchasing the plan I have not filed a claim and have made all my monthly payments on time. My monthly premium for a 2 yr old HEALTHY dog started at 78.47. I recently rec'd notice that the premium was raising to 101.48. I went online to cancel the policy and found that I would not be able to cancel the plan online and would need to email the company or call them. I sent an email from my work email [first name.last name@employer] including ALL the information needed to cancel the policy, stating reason of canceling as excessive increase in premium. I was informed that they would not be able to cancel without and email from my personal email account. All this to say: Shop around you can find the same coverage or better for less AND beware that canceling any policy can be a bit of a nuisance.
Insurer: Trupanion
By: laura
Easy to use
Easy to use, the quote was great and the functions fine just having trouble accessing the bonus that came with the insurance (Telus virtual doctor) didn't receive a code or e-mail for how to set it up.
Insurer: Sonnet
By: Javone Stephens
The browns
As always they took care of us and we do recommend their services to anybody to ask Great job.
Insurer: Nationwide
By: JOHN BROWN
the gentalman was very friendly and…
the gentalman was very friendly and helpfull his name is Dylan and he gave me a insurance quote that i deserve with having a perfect driving record hopefully in the future if i continue this path with a perfect driving record that sonnet doesn't disappoint me.
Insurer: Sonnet
By: Shannon Rannells
Worth it!
Honestly, because I opened the policy so soon to my cat getting injured I was only anticipating the claim going toward my deductible, if it was accepted at all. But it was! The process was very easy. I've had a house full of cats over 20 years. This is the first one I thought I should get insurance for. It's already clear I made a good choice, not only with the insurance, but also with the provider I picked. Thank you!
Great service and support
Great service and support
Insurer: Trupanion
By: Julia Stecher