Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Healthy Paws was great with my recent…
Healthy Paws was great with my recent claim. I submitted my claim, they reviewed it quickly and got back to me with my coverage amount via email. I just received my check. All was communicated, resolved and paid quickly with no issues.
Insurer: Healthy Paws
By: Debbie
Insurance I actually love
I will always plan to be a trupanion member as long as I have a pet. Getting my dog as w puppy I insured her from the start. And I am certain it has saved me at least 50k over her lifetime. It's worth the peace of mind knowing I can car for her without worrying about financial hardship from things that come up. They've made insurance no nonsense, responsive and friendly.
Insurer: Trupanion
By: Katie
I took Harry to vet in February concers…
I took Harry to vet in February concers on his health, It wasn’t a wellness visit, it said on receipt sick visit. They weren’t able to give him his vaccines so I needed to reschedule for vaccines. I brought this to the attention of the vet and she said spot could call and they would tell them first visit was sick visit. When I called after submitting the wellness receipt I spoke to a young lady, who I knew her English wasn’t very good and I knew she didn’t understand my concerns. My question was I was now paying for 2 vet visits even though one was wellness one was a sick call. But after putting me on hold for a few minutes she said there was nothing spot could do. Over a 725.00 vet bill I only got 200.00 back, that seems a bit crazy to me. Not happy with spots reimbursement policy at all.
Insurer: Spot
By: Kathaleen
Riley was very helpful and explained…
Riley was very helpful and explained what all is covered for care of Manny. I deeply appreciate all he has done for me.
Insurer: Nationwide
By: customer
Customer service follow through is…
Customer service follow through is substantially substandard and an app for this insurance does not exist making this insurance antiquated.
Insurer: Trupanion
By: Vivian
Easy to follow and understand what is…
Easy to follow and understand what is required and what is delivered.Satisfaction plus
Insurer: Sonnet
By: Kathleen Armitage
Excellent customer service with Devon
Just signed up, so have not filed any claims, but Devon was very patient with my questions and advised me based on my pet's age, pet's medical needs and cost. I compared with Costco and other insurances and Embrace my decision using my USAA discount.
Insurer: Embrace
By: EM
In my experience
I’ve found that the people this company have are amazing !! The payments come through very quickly .. I had an excellent experience with them!! Thank you Fetch !!
Insurer: Fetch Canada
By: Sue Mininni
The rep I talked to name was Stephanie…
The rep I talked to name was Stephanie and she was very good. Very knowledgeable on the product and advised me on things. I should get on the product to not waste my money. I was very pleased with her and would recommend her to anybody.
Insurer: Prudent Pet
By: james_fedoreshenkoyahoo.com
The customer hotline was very helpful…
The customer hotline was very helpful with my questions
Insurer: Healthy Paws
By: Donald