Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Embrace has been responsive and timely…
Embrace has been responsive and timely over the past 14 years, insuring both of my Shih-Tzu’s. Just like people insurance, premiums increase, as you would expect; as they became older.
Insurer: Embrace
By: Joseph
Stuck with decreased coverage for 10 year old dog
Update 4/13: I just spent 20 minutes on the phone with Healthy Paws, as requested in their reply. It was a pointless waste of time, the final answer was "tough luck, just suck it up”. I used to be very happy with this company, but over the 22 years my dogs have been insured with them the company has changed. I was informed that the coverage for my 10 year old dog has been reduced from 80% to 70% with an increase in deductible from $250 to $500. I am very angry about this, they used to claim that premiums did not increase due to age. They no longer claim that. In fact, new policies for dogs 6 years of age or older have no option other than the 70%/$500 they’ve changed my dog to. They still pay claims promptly but it’s obvious they’re trying to get out of the pet insurance business. They used to be an independent company, since they were acquired by their underwriter Chubb the only thing they care about is profit. If you’re looking for pet insurance, stay away from Healthy Paws.
Insurer: Healthy Paws
By: Barbara D
Super Easy and Fast!
Always wonderful! Super easy and fast claim process. Reasonable pricing. Saved us many times! Thank you very much!
Insurer: Healthy Paws
By: Kevin Pih
He was awesome
He was awesome! He truly cared abourt my reason fior calling, took time to researxh and provide correct information...exemplary customer service...great job!!
Insurer: Fetch
By: Amichael Campbell
easy to set up on phone …
easy to set up on phone representative extremely helpful made process easy
Insurer: Pumpkin
By: Michael
Claim experience
My claim was processed in a quick manner without much delay at all. Followed up with email to know it was completed.
Insurer: Spot
By: Lori
I love having Fetch
I love having Fetch. I was a little stressed that I had to take my sweet cat to the vet today for the first time since having Fetch… I got the opportunity to be on the phone with Samantha twice (once before going to the vet to double check my coverage and once afterwards to make sure medical records went through) and she is absolutely amazing… She guided me in the right direction and got everything figured out with claims for me.. Was very informative and went above and beyond for customer service even asking how my cat is doing and wishing him good health and making sure that I had all the information before we hung up. They accept all vets, which is really nice because my cat only likes his veterinarian. It’s really cheap month-to-month and covers so much even with just the normal basic plan if anyone is reading this and cares about their pet as much as I do I would 100% go with Fetch!! It saves you so much money should something happen!
Insurer: Fetch
By: megg snider
Donna was great
Donna was great. I could tell she was sincere in trying to explain things and help me out. Hoping to hear about a positive outcome in a few days. Thanks Donna for listen and helping to put my mind at ease about Cooper's situation. Roger
Insurer: Fetch
By: Roger Eich
My Experience With Pumpkin Pet Insurance
My experience with Pumpkin Pet Insurance so far has been great. My dog has heartworms and Pumpkin processed my claim quickly. They have extremely helpful during my dog's treatment.
Insurer: Pumpkin
By: David