Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Thank you for giving us a peace of mind…
Thank you for giving us a peace of mind when things were rough with our dog. The emergency vet office was able to get a preapproval very quickly. Our dog is happy and at home now.
Insurer: Trupanion
By: Elizabeth
Very quick review and response to…
Very quick review and response to claim. Maybe it’s in the documentation but would like to know more of what’s not covered and why not.
Insurer: Trupanion
By: Dan
Healthy paws provides very quick and…
Healthy paws provides very quick and well described reimbursement. Any questions are responded to within a day. Only issues are looking at older claims in app.
Insurer: Healthy Paws
By: Marta Owens
This company has been the best to wirk…
This company has been the best to wirk with. Claims are easily submitted and quickly reviewed. If I am owed money it gets instantly deposited automatically into my bank account. Love it!
Insurer: Pumpkin
By: JoAnna K
Thank you for all updates along the way…
Thank you for all updates along the way on my claim .
Insurer: Fetch
By: MZ
Pumpkin Review
Filing claims is easy with great turn around..thank you
Insurer: Pumpkin
By: customer
I am always satisfied with my…
I am always satisfied with my interactions with Pumpkin.
Insurer: Pumpkin
By: Kevin
Happy with Pet's Best Insurance
It is easy to file claims on Pet's Best. Their staff are friendly and helpful.
Don't be fooled by the Embrace!
Why would Embrace make it impossible for you to set up automatic pay for claims paying via EFT? The longer they hold on to your money, the more interest they make off your payment! I tried online, and it failed every time. In the small print below, it said, "Please call customer service." My payment is debited directly from my checking account. I had no issue with that process. Then I had a claim because I had a puppy who was vomiting, and it was his first visit with me. They used the first visit as a pre-existing condition and said that if he stayed free from vomiting for one year, he would be covered. I asked how that was a pre-existing condition? They vaguely explained, then they said he had an underbite, which was a pre-existing condition. So, the breeder I got the dog from gave me a certified health check. I gave it to them and said remove those pre-existing conditions he was checked when he was born more than once. So they read it and removed it from the file. All of these insurance companies are scams! Cookies weren't an issue when I was uploading my banking information for payment.
Insurer: Embrace
By: Nimryl Tecnika