Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Looking for a new insurance company
Many of the reps reviewing my claims will take 30+ days to process then with no heads up deny it so I have to resubmit. I've had to submit many claims with the Same information multiple times. It's incredibly frustrating and you all bank on customers giving up. I won't I am owed money and I'm discussing with an attorney
Insurer: Pets Best
By: Frustrated Dog Mom
It has gotten so much easier to submit…
It has gotten so much easier to submit a claim, and the reimbursement time is much faster than it’s been in the last two years. Customer service is good and empathetic.
Insurer: MetLife
By: customer
Rapid response to claims
Rapid response to claims. Clear explanation of benefits. Professional and friendly customer support. Peace of mind.
Insurer: Spot
By: Therese Tanksley
I appreciate Trupanion
I appreciate how easy it is to enter in all the information. It is very quick and very helpful. I love Trupanion for my dog.
Insurer: Trupanion
By: Bonnie
Exceptional Customer Experience
I’ve had MetLife pet insurance since my dog was a puppy and I have had the best experience. It’s been very easy to contact customer service, get my questions answered, submit claims and get reimbursed. I had to double my coverage since vet costs have been raised substantially, but I honestly would not recommend going without it.
Insurer: MetLife
By: Jackie Nathan
Incredible
Incredible, fast and the coverages as promised!! Thanks for your concern with my dog!! The claims department: two thumbs up!!❤️
Insurer: Trupanion
By: Wanda
Great site and coverage for little Pudding
Easy access to webpage, easy to follow, upload, explain procedures and/or treatment; easy to review; timely response with explanation (if applicable) and timely reimbursements
Insurer: Trupanion
By: Rich Stover
When I called for assistance
When I called for assistance, the employee was helpful and compassionate. My claim was processed fairly and quickly. I was reimbursed in just a few days. Pumpkin allowed me to make the decisions for my dogs care that I needed to without worrying about cost.
Insurer: Pumpkin
By: Janette
Thank you for your support in…
Thank you for your support in correcting issues with my claim
Insurer: MetLife
By: customer
Customer service is excellent and…
Customer service is excellent and agents are very helpful
Insurer: MetLife
By: customer