Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Horrendous
I have spoken to three different representatives in the last three weeks. All giving me different answers and zero help. I have submitted everything the vet has in their system on my puppy and I haven't even been able to get my January 4th, 2020 claim approved. I keep getting hassled to provide records from January 2018 and my puppy was not alive as he is currently 9 months old. What is the point of having the best insurance plan if working with Nationwide has been so horrible and time consuming. Will I ever see a claim refund? Everything I have submitted is listed under my policy as being covered. Most likely canceling my plan.
Insurer: Nationwide
By: Tori
Great pet insurance!
This pet insurance is great! Everything is so easy to submit. Customer service is great.
Insurer: Nationwide
By: Sarah
Ease of claims process
Embrace has seen us through the death of two of our babies. They have made it relatively painless. When Sophie died it really hit us hard. She was our "little girl" that had so many health problems. We had her 10 years and Embrace was there through two surgeries and the medications. We gave daily injections for her diabetes. I can say the claims were so easy. We would go get her insulin and needles, scan the claim form, and upload everything. Within about two or three days we were reimbursed. They even made canceling her insurance easy. After she was gone all we had to do was send an email. We will miss Sophie! Siggy is staying on Embrace and we hope to have him for many more years!
Insurer: Embrace
By: Melanie
Outstanding response in service
We have had outstanding response and service from Trupanion.
Insurer: Trupanion
By: Alan
Very reliable
ASPCA has been wonderful with helping our dog with his health issues. The staff is very considerate. The APP is very easy to use and the claims are processed efficiently. I have recommended ASPCA to all my family and friends.
Insurer: ASPCA
By: George
Pleasantly surprised at the ease of filing my first claim and pleased at the outcome.
My pet fell ill and he required an emergency visit, and two follow up visits to the vet. These things add up and before I knew it, the bills were in the thousands. I have never filed a claim with Nationwide and was pleasantly surprised at how easy it was to do it Their website was very friendly, easy to understand and navigate. They updated you on the status of the claims and they were resolved in no time. I am definitely happy with Nationwide!
Insurer: Nationwide
By: Lizette
Trupanion is a scam - don't waste your money!
Dog went in for surgery and I submitted my first claim ever with Trupanion. Long story short, I had to increase my deductible due to the high premiums. Old deductible was 500 and new is 1000. Claim was started on June 5 and new deductible was not meant to go into effect until June 12. I received an email from them stating that I would owe on the 600. It was a relief. Until the day of the surgery, when they sent me an email saying I would be paying the new deductible of $1000. I have been a loyal customer for 9 years only to get screwed over by them in my time of need. Also, google them - they owe $100,000 in fines for shady sales tactics and have plenty of bad publicity from others who have been burned.
Insurer: Trupanion Canada
By: Stephanie
So happy!
Getting Nationwide pet insurance for my new puppy was the best decision I've made. From reviewing my coverage options with a real (& compassionate) team member to submitting claims, it's been a great experience! So happy I purchased this plan! :)
Insurer: Nationwide
By: Angelica
Quick, Easy, Great Customer Service
Everything is done through the app. Snap a picture of the vet invoice. Submit it through the app. Receive a confirmation email. Receive an explanation of the coverage. Check is in the mail within 2-4 days! Great customer service!
Insurer: Healthy Paws
By: Donna