Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Thank you for assistance anytime I have called
My puppy is doing fine and benefits were promptly paid. I would suggest Nationwide to any pet owner
Insurer: Nationwide
By: Dolores
One of the best, if not the best Pet Insurance around.
Probably one of the best, if not the best pet insurance around. Exceptional coverage. Quick turnaround time for claims. Very helpful customer associates. Website claim layout is super easy. The only thing that prevented me from giving them a perfect score is that they're not as "customizable" as other pet insurance around. I wish they can offer that feature soon, or at least give more options to fur-parents. Other than that, I LOVE IT!!!
Insurer: Nationwide
By: Vince
Fair, efficient and incredibly friendly!
I have been a member for over 8 years now and I have only had wonderful experiences. Nationwide works hard in ensuring you feel protected and covered when an illness might come about. It takes a ton of stress away, allowing you more time to focus on getting the care needed for your pet.
Insurer: Nationwide
By: Abby
Outstanding
I absolutely rate this insurance a 10. I have received wonder customer service and claims are processed so fast. I have recommended this insurance to several friends because I am so satisfied with my experience with this insurance.
Insurer: ASPCA
By: Sue
They will only pay 6 months worth of claims before creating obstacles and attempting to deny future claims
We currently have the most expensive My Pet Protection With Wellness Plan at Nationwide. While the first 6 months were seamless with our claims and reimbursement, Nationwide put us in a "pre-denial" stage and began attempting shady business tactics to delay (and deny) potential reimbursement on new claims. For our latest claim, (conveniently at the 7 month mark), the standard requirements for reimbursement changed overnight. Nationwide stated that they need to investigate ALL medical records from every vet, hospital and clinic she's ever visited from date of birth to present day in order to process this new claim. Nationwide already has the all the medical records that the new claim is related to. Now, they want us to backtrack and collect all PREVIOUS medical records in existence (relevant or not) from every single place she's been examined since birth. This is a CLEAR stalling tactic and attempt to deny reimbursement. So while we oblige (and waste time as she has no pre-existing conditions and the plan I pay for does NOT require this process for reimbursement), I'm sure they'll find some vague reasoning to deny it. We'll be leaving Nationwide as soon as we can due to their shady tactics to save themselves an extra dollar.
Insurer: Nationwide
By: Matt
They will only pay 6 months worth of claims before creating obstacles and attempting to deny future claims
We currently have the most expensive My Pet Protection With Wellness Plan at Nationwide. While the first 6 months were seamless with our claims and reimbursement, Nationwide put us in a "pre-denial" stage and began attempting shady business tactics to delay (and deny) potential reimbursement on new claims. For our latest claim, (conveniently at the 7 month mark), the standard requirements for reimbursement changed overnight. Nationwide stated that they need to investigate ALL medical records from every vet, hospital and clinic she's ever visited from date of birth to present day in order to process this new claim. Nationwide already has the all the medical records that the new claim is related to. Now, they want us to backtrack and collect all PREVIOUS medical records in existence (relevant or not) from every single place she's been examined since birth. This is a CLEAR stalling tactic and attempt to deny reimbursement. So while we oblige (and waste time as she has no pre-existing conditions and the plan I pay for does NOT require this process for reimbursement), I'm sure they'll find some vague reasoning to deny it. We'll be leaving Nationwide as soon as we can due to their bullshit tactics to save themselves an extra dollar.
Insurer: Nationwide
By: Erin
No problems
Good day I been with this company since I’ve had my puppy baby 4 years They have never given me a Problem with a claim, fast and easy!
Insurer: Pets Best
By: Ericka
Great service and support
I’ve tried other pet insurance providers and none have been as easy to use and supportive as nationwide. It’s so easy to put in a claim and when I have questions the support staff is delightful!
Insurer: Nationwide
By: Geri
Claims are fast, easy, and convenient
I can’t believe how easy it was to file a claim! In just a couple minutes I was done and received a response with confirmation that the check was in the mail within just a couple days! I’m very impressed and we’re so happy we went with Nationwide.
Insurer: Nationwide
By: Jess
Super easy claim process
I've had pet insurance with other companies and none of them are as good as Nationwide. Easy claim process, fast processing, extremely fast pay out. Love it.
Insurer: Nationwide
By: cindi