Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Claim Processing
Nationwide takes great care in processing claims and is constantly available for information and concern
Insurer: Nationwide
By: Lonny
Pay $$$, yet I am still doing the work...
Submitted a claim, then received a letter that the company needs more information. Contact the VET and she stated the bill is the information, as of today I am going in circles for a policy that I pay $700 + a year for. However the signup process was so easy!! I guess my major complaint is, the information I submit to the claim department has a phone number to the VET office, why do they not call and explain to them what more information they need.
Insurer: Nationwide
By: Matthew
I knew going into the animal hospital that with Nationwide Pet Ins I would be able to afford any thing necessary to help Bristol
I was able to worry about my dog & her recovery & not whether we could afford treatment. Nationwide’s app made it quick and easy to get repaid for her expenses.
Insurer: Nationwide
By: Jennifer
I wish my health insurance was as good as my dog's insurance!
I'm so impressed with Nationwide Pet Insurance! The coverage is great. I opted in for a wellness plan in addition to injury/illness and i'm so happy with it. It's extremely easy to submit a claim - I take a picture of the vet bill and submit it with a short description of what happened / why we had a vet visit. When Cinnamon was spayed, I submitted the claim the same day (it was a Friday) and I was reimbursed by I believe Monday or Tuesday! She had a little cut under her eye from the groomer so I had to get her an antibiotic ointment and that was easy too. I explained what happened in a few sentences and was reimbursed within a few days. Great service - and the customer service representative I spoke to over the phone before she was spayed was very helpful and nice! Highly recommend this insurance. I wish my health insurance had coverage this good!!
Insurer: Nationwide
By: Carissa
Thank goodness for pet insurance!
You guys were an ease to work with and we're very helpful when we called with questions!
Insurer: Nationwide
By: Lindsey
Positive experiences
Nationwide has been very helpful when I have questions and quick in processing my claims.
Insurer: Nationwide
By: Debbie
Best decision!
This insurance has been worth every penny. Excellent customer service. Quick reimbursement on every claim filed. Complete assurance knowing my pet is covered and protected.
Insurer: Nationwide
By: Sandra
Don't understand fairness on lIms
Last claim was good got 127 still wItng for check. May 31 don't understand doctor told me was bleparatis she put down cause allergies that wS wrong appealing the 432 got o she hasn't called me bCk
Insurer: Nationwide
By: Kenneth
Easy to maneuver
Easy process for claims and friendly workers when called
Insurer: Nationwide
By: Christine
We are very happy with Nationwide
I am very happy with Nationwide. From the first phone call getting insurance for Willow to the claim process, we can’t be any happier.
Insurer: Nationwide
By: Leah