Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellence
Awesome company to insure my fur baby. Very pleased with the utmost customer service I received every single time
Insurer: Nationwide
By: Ernie
Nationwide Pet Insurance is a life saver !
It's a comfort to know that when my pup is sick or needs to see a vet, that Nationwide is there. Unexpected illness can really take a toll on finances but with the insurance, I feel better able to manage the bills. The plan is one of the best out there for pets. Claims are processed quickly and communication is excellent. Worth every penny of the premium to know that my boy will get the care he needs when he needs it.
Insurer: Nationwide
By: Karen
Quick turn-around, but lower than veterinary costs reimbursement maximum
I have had Nationwide Pet Insurance for a number of years. The call center staff is always willing and normally able to assist. With the latest updates to the application, the methods available to send in a form has been much easier than in the past, and the payments come quite quickly. That said, if you are forced to go to an emergency veterinary clinic that charges more because they are the 'emergency' provider, what is paid back to you will be much less than what is allowed. So out of pocket could be quite pricey- over and above what the stated out of pocket deductibles listed. However, to date, this insurance has saved me quite a bit and I am very happy to have it. I would recommend the Wellness portion for any new dogs. I have one dog that has the wellness option, and the other (my rescue) without because she was older when we adopted her. I would not have a dog without Pet Insurance, and Nationwide appears to be one of the better companies to provide reasonable cost Pet Insurance.
Insurer: Nationwide
By: VICKI
Your insurance is great!
Your insurance has been a big help with this stray dog that I took in and opened my heart to. He has had some medical challenges and is doing better now. One comment I did submit a request to the VetHelpline and never received a response.
Insurer: Nationwide
By: Steve
Great medical coverage, exactly when you need it.
Having this pet insurance has come in handy more times than I can count. Customer service is great and reimbursements happen seamlessly.
Insurer: Nationwide
By: Charelle
Excellent customer service
Nationwide has provided me with the easiest, fastest claim processing I have ever experienced . I have had my pets covered for over 15 years and have never been disappointed or frustrated with any claims I submitted. There claims process is outstanding. I highly recommend Nationwide for pet coverage.
Insurer: Nationwide
By: Michelle
Excellent service every time
Every time I submit a claim, the claim is handled quickly and I appreciate all the correspondence sent to update me.
Insurer: Nationwide
By: Marini
Nationwide is simply great pet insurance
Nationwide is simply great pet insurance. Easy claims and great, prompt service!
Insurer: Nationwide
By: Mike
You are wonderful!!
I don't think I have had better service from any insurance company, or any company.You are great 👍
Insurer: Trupanion Canada
By: Linda
Easy Working with Nationwide
It is so easy working with Nationwide. It's very easy to submit claims, they are quick to pay back the money. I am so thankful we have Nationwide Pet Insurance for our dog. She has allergies and in the spring she breaks out in sores on her belly from the pollen, we have to give her an allergy shot each and special spray. Nationwide really helps reduce the stress! Thank you!
Insurer: Nationwide
By: Katie