Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great service
Great company, nice people, awesome service.
Insurer: Nationwide
By: Irina
Thank You Nationwide
We adopted Reggie from our local animal shelter. Although he appeared healthy to both us and the animal shelter and shoed no sign of illness, Reggie had health issues that required emergency care and hospitalization that was quite expensive. Nationwide responded to our claims in a timely and compassionate manner. Nationwide allowed us to provide the care Reggie required to be the healthy and loving family member he is today.
Insurer: Nationwide
By: David
Wonderful!
Nationwide has been amazing. They have been helpful along the way. Submitting my claims is so easy and they are so responsive. They are quick to reimburse and it is just so helpful when you are dealing with the stress of a sick kitty. I will always use them and recommend them! Thank you so much!
Insurer: Nationwide
By: Christin
Would recommend Nationwide to all of my friends/family
Love the fast response to our claims. They make sure we are happy with our plan and offer many help if needed
Insurer: Nationwide
By: Lieu
Excellent service. Tried other insurances only to be disappointed.
Having 4 Maine Coons, we have had the opportunity to use other insurances. We have been disappointed every time. My work offered Nationwide Pet Insurance that could be taken directly from my pay check. We were impressed with the service and now that the process is all online and reimbursements sent directly to our checking account, the process is even better. We have also recommended Nationwide to our vet.
Insurer: Nationwide
By: Joe
GREAT SERVICE , LIGHTNING SPEED REIMBURSEMENT AND CARE.
i chose ASPCA as my pets health care insurance because i know i can sleep good at night knowing i have their back should my pets needs attention care. from my own experience when my cat Roxy was sick, i forward my vet bill to ASPCA health insurance, they took immediate action and in no time i was reimbursed direct to my bank account and didn't even realised that my claim was paid till ASPCA contacted me to ask me about my cat roxy welfare and make sure she is fine. What a great service . it worth every penny. Thank you so so much.
Insurer: ASPCA
By: Beny
Promptness courtesy - can talk to a real person almost immediately Good follow up and fair payment
Promptness, courtesy - can talk to a real person almost immediately Good follow up and fair payment
Insurer: Trupanion
By: Donna