Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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the BEST Pet Insurance choice!
Our 14 year old Westie & 11 year old Lab have been well taken care of by Nationwide coverage. We are so pleased with the ease of filing a claim, fast response and processing time, and excellent customer service anytime we've called with a question. We researched all of the available options for pet insurance and are pleased to have Nationwide on our pets' side! THANK YOU
Insurer: Nationwide
By: Kathy
Appreciate the quickness in reimbursing us for the out-of-pocket vet bills
Thanks so much for the timely turnaround... so helpful when you have a sick pet and have mounting Vet bills. I'm happy to report that Lucy is on the mend, and we have turned the corner to feeling good!
Insurer: Nationwide
By: Gail
Ease of mind
We brought Teddy in and as usual our claim was paid timely and the process went very smoothly. I recommend you to anyone and everyone who asks about pet insurance. I recently changed from payroll deduction to direct debit (after.losing my job due to Covid-19) and the rep who helped me was wonderful
Insurer: Nationwide
By: Bonnie
I am happy to have insurance but I find the process difficult at times
I do recommend having pet insurance, however the claim process is difficult. I have had to jump through many hoops place many calls to get my claims processed. I think now that I have things set up, it should run smoother. I am hopeful. I am willing to keep the insurance and see.
Insurer: Nationwide
By: Jennifer
Nationwide is the BEST!
You guys are awesome! The services are impeccable, as I have not had ONE issue with any claims. It is a huge relief to have you guys on my dogs side! We, obviously, treat our dogs as a part of our family and Nationwide has helped make that possible. Unfortunately we do have a "problem child", but to know that we are not only covered, but also supported by you guys is great. Thanks so much!!
Insurer: Nationwide
By: Susan
Very pleased with the how prompt and easy the claim process was.
Am very pleased with this policy and it gives you peace of mind about the care of your pet.Time from submitting the claim until payment was very reasonable.Always great customer service too!
Insurer: Nationwide
By: Jane
I totally satisfied with the service the company provide
Satisfied with outcome
Insurer: Nationwide
By: Estela
Great insurance, I will recommended!!!!
You guys were great and fast to respond.
Insurer: Nationwide
By: Olga
Very easy to use online format, great customer service support and quick reimbursement
Very easy to use online format, great customer service support and quick reimbursement
Insurer: Nationwide
By: Jennifer
Always a quick turn around with claims!!!
Great service
Insurer: Nationwide
By: Sharon